Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dickson Osei-Tutu

Accra

Summary

Methodical IT Administrator with [Number] years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent [Type] operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

IT Administrator

Ghana Tertiary Education Commission
02.2010 - Current
  • Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
  • Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
  • Reduced company downtime by proactively managing server backups and disaster recovery planning.
  • Achieved faster network connectivity by installing high-performance routers, switches, and access points.
  • Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
  • Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
  • Established strict access controls based on role-based policies, enhancing organizational compliance standards.
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
  • Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
  • Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
  • Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
  • Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
  • Developed custom automation scripts for routine tasks to save time and reduce manual errors in daily operations.
  • Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
  • Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.

Accreditation Coordinator

Ghana Tertiary Education Commission
02.2017 - 01.2020
  • Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
  • Collaborated extensively with faculty and administrators to establish cohesive strategies for achieving accreditation requirements.
  • Managed data collection for accreditation purposes, ensuring accuracy and thoroughness in reporting results.
  • Supported ongoing improvements in academic programs by engaging in professional development opportunities related to higher education assessment practices.
  • Maintained accurate records of all correspondence with accrediting agencies, ensuring timely responses to inquiries or requests.
  • Monitored progress toward meeting accreditation goals through regular tracking and analysis of key performance indicators.
  • Facilitated communication between internal departments regarding accreditation matters, promoting collaboration and shared understanding.

Estate Officer

Ghana Tertiary Education Commission
04.2015 - 02.2017
  • Managed landscaping efforts on the estate grounds; ensuring an attractive appearance yearround.
  • Conducted thorough property inspections to identify safety hazards and necessary repairs, maintaining a secure environment for occupants.
  • Improved overall security by implementing access control systems, surveillance cameras, and collaborating with local law enforcement agencies when necessary.
  • Maintained accurate records of all property transactions, including rental agreements, lease renewals, invoices, payments.

Records Officer

National Accreditation Board
02.2010 - 04.2015
  • Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
  • Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.
  • Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
  • Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices in records management.
  • Assisted in the creation of records-related policies and procedures, contributing to a comprehensive approach to information management across the organization.
  • Managed physical storage units, maintaining organization and accessibility of archived files.
  • Responded promptly to requests for information from internal departments or external parties, fostering positive working relationships throughout the organization.
  • Reduced document retrieval time by creating a user-friendly electronic database for staff access.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Transferred inactive records to storage to free up space and preserve history.
  • Developed efficient filing system to retrieve records quickly.
  • Coordinated with various departments to support cross-functional needs.
  • Input data into computer programs and filing systems.

Registration Officer

National Identification Authority Head Office
03.2008 - 01.2010
  • Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
  • Trained new team members on best practices for achieving optimal productivity within the Registration Office environment.
  • Supported ongoing improvements in internal processes through active participation in staff meetings, professional development seminars, and relevant workshops.
  • Streamlined registration processes by implementing efficient digital systems and reducing paperwork.
  • Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.

Education

Master of Science - Computer Science

University of Ghana
Accra, Ghana
11.2022

Bachelor of Science - Computer Science

Ghana Institute of Management And Public Admin.
Accra, Ghana
08.2017

Higher National Diploma (HND) - Statistics

Accra Polytechnic
Accra, Ghana
08.2003

High School Diploma -

Wesley Grammar School
Accra, Ghana
08.2001

Skills

  • Hardware troubleshooting
  • System Security
  • Virtualization Technologies
  • Remote Support
  • Software Installation
  • Database Administration
  • Help Desk Management
  • IT Asset Management
  • Data Management
  • Hardware Installation
  • Quick Learner
  • Program installations
  • User Support
  • Attention to Detail
  • Decision-Making
  • Project Management
  • System updates
  • Self Motivation
  • System Upgrades
  • Data Backup
  • Team Collaboration
  • Connectivity Resolution

Timeline

Accreditation Coordinator

Ghana Tertiary Education Commission
02.2017 - 01.2020

Estate Officer

Ghana Tertiary Education Commission
04.2015 - 02.2017

IT Administrator

Ghana Tertiary Education Commission
02.2010 - Current

Records Officer

National Accreditation Board
02.2010 - 04.2015

Registration Officer

National Identification Authority Head Office
03.2008 - 01.2010

Master of Science - Computer Science

University of Ghana

Bachelor of Science - Computer Science

Ghana Institute of Management And Public Admin.

Higher National Diploma (HND) - Statistics

Accra Polytechnic

High School Diploma -

Wesley Grammar School

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