DICKSON AHIABU
ACCRA
Summary
Logistics and supply chain professional skilled in the improvement of supply chain operations to increase efficiency. Extensive background the field. Offering several years of experience in data collection, analysis and documentation. .
Overview
10
10
years of professional experience
Work History
Operations Supervisor
MOVIS LOGISTICS LIMITED
TEMA
10.2023 - Current
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- customer complaints in a timely manner to maintain customer satisfaction.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Monitored staff performance and provided feedback for improvement.
- Ensured compliance with all safety regulations in the workplace.
- Developed strong relationships with customers through excellent customer service practices.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Logistics Specialist
STELLAR LOGISTICS LIMITED
TEMA
07.2014 - 09.2023
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Communicated regularly with customers regarding their orders status.
- Utilized software programs to track shipments from origin to destination.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Monitored tariffs and customs regulations, reducing risk of delayed shipments.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
Education
Some College (No Degree) - CUSTOMS PROFIENCY CERTIFICATE
GHANA REVENUE AUTHORITY
CUSTOMS DIVISION06-2022
Bachelor of Science - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
PENTECOST UNIVERSITY
SOWOTUM -ACCRA06-2019
Skills
- Operations Management
- Project Management
- Performance monitoring
- Compliance Management
- Logistics Coordination
- Delegation
- Warehouse Operations
- Customer Relationship Management
- Logistics Management
- Budgeting and cost control strategies
- Management
- Team Training
- Inventory Coordination
- Data Entry
- Logistics Oversight
- Documentation and Recordkeeping
Referees
- MARTIN ADAMS
Logistics Management Specialist
Hull Blyth Shipping Ghana
Gateway House Tema
TEL: 0540116501
- ISAAC HAYFORD ACQUAH
Operations Manager
Scancom Plc
Accra
TEL: 0200811410
- PETER TAYLOR
General Manager
MOVIS Logistics Limited
Tema
0507851894
References
References available upon request.
Timeline
Operations Supervisor
MOVIS LOGISTICS LIMITED
10.2023 - Current
Logistics Specialist
STELLAR LOGISTICS LIMITED
07.2014 - 09.2023
Some College (No Degree) - CUSTOMS PROFIENCY CERTIFICATE
GHANA REVENUE AUTHORITY
Bachelor of Science - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
PENTECOST UNIVERSITY