DIANA KAFUI IBRAHIM
Accra
Summary
A Chartered banker with over 13 years of work experience in banking operations and relationship management. I am highly self motivated and enjoy seeing my clients satisfied and happy. I bring great teamwork, professionalism and ethical conduct to my everyday task, ensuring only the best of outcomes.
Overview
15
15
years of professional experience
Work History
Relationship Officer
Agricultural Development Bank - Head Office
Accra
08.2023 - Current
- Established strong client relationships by conducting regular meetings, and providing exceptional customer service.
- Boosted customer satisfaction levels with timely and effective resolution of grievances.
- Manage a portfolio of high-value clients, worth over 200 million cedis, ensuring their financial needs are met through tailored investment strategies.
- Double as an authorizer or checker for approving transactions, such as funds transfers and account openings, to ensure accuracy and completeness.
Back Office Officer
Agricultural Development Bank - Head Office
Accra
03.2019 - 08.2023
- Enhanced data accuracy by meticulously reviewing and updating financial records and transactions.
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Maintained up-to-date knowledge of industry regulations, supporting the company in compliance efforts.
Customer Service Officer
Agricultural Development Bank - Head Office
Accra
01.2016 - 03.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone and email.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Teller
Agricultural Development Bank - Head Office
Accra
02.2011 - 01.2016
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Cross selling of the bank's products.
National Service Person
Ministry Of Finance And Economic Planning
Accra, Ghana
10.2009 - 08.2010
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Improved public speaking abilities through leading presentations and briefings during service activities and also phone etiquette.
- Developed leadership qualities by overseeing projects and mentoring junior National Service members.
- Gained hands-on experience in filling of documents and retrieval of documents
- Helping in the organization of Stakeholder meetings or engagements
Education
Chartered Banker - Banking
Chartered Institute Of Bankers
Accra07.2024
MBA - Marketing
Kwame Nkrumah University of Science And Technology
Kumasi06.2015
Bachelor of Arts - Sociology
University of Ghana, Legon
Legon, Accra05.2009
Skills
- Effective customer communication
- Client Relationship Management
- Wealth management
- Public speaking
- Analytical Problem Solving
- Strategic Planning
Timeline
Relationship Officer
Agricultural Development Bank - Head Office
08.2023 - Current
Back Office Officer
Agricultural Development Bank - Head Office
03.2019 - 08.2023
Customer Service Officer
Agricultural Development Bank - Head Office
01.2016 - 03.2019
Teller
Agricultural Development Bank - Head Office
02.2011 - 01.2016
National Service Person
Ministry Of Finance And Economic Planning
10.2009 - 08.2010
Chartered Banker - Banking
Chartered Institute Of Bankers
MBA - Marketing
Kwame Nkrumah University of Science And Technology
Bachelor of Arts - Sociology
University of Ghana, Legon
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