Diana Emefa Amable
Administrative assistant
Koforidua, Accra
Summary
To develop a career in a highly motivated, innovative and disciplinary company that has the objective of providing quality service.
Also, challenging career that would provide personal growth and opportunity to participate in the development of the company through the utilization of knowledge and good human relation.
Administrative Assistant skilled in creating and implementing digital strategies.
Increasing brand awareness and developing customer-centric communications initiatives.
Successfully collaborates with admistration department to deliver marketing design and digital requirements.
High degree of working knowledge in graphic design and computer software packages.
Overview
14
14
years of professional experience
Work History
Marketing Officer and Farm Manageress
SAHMEN FARMS
01.2020 - 03.2023
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Compiled product and customer data to generate informed profit projections.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Administrative Assistant the Doctor
AMASHA PARTNERS LTD
01.2017 - 01.2018
- Recommended, selected and helped locate and obtain out-of-stock product(spectacle frames) based on customer requests.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Educated customers about billing, payment processing and support policies and procedures.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Assisted call-in customers with questions and orders.
Relationship Officer
SIC LIFE SAVINGS AND LOANS
01.2016 - 01.2017
- Handling of customer complaints and forwarding feedback to the company.
- Advising customers on savings benefits and investment packages to help them choose.
- Presentations
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officer
- worked to identify potential new clients and expand geographic territories.
- Created and implemented strategic trading approaches.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers
- Networked to identify potential new clients and expand geographic territories.
- Created and implemented strategic trading approaches.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
Sales and Recruitment Manageress
SWIVEL MARKETING
01.2010 - 01.2014
- Sales and Promotion.
- Supporting member (New product Launching)
- Solicited customer feedback to identify and improve on areas of weakness.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Gathered, organized and input information into digital database.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Educated staff on organizational mission and goals to help employees achieve success.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Recruit freelancers for sales promotion.
TERRITORIAL TEAM SALES LEADER
VODAFONE GHANA
01.2009 - 01.2010
- Sims Card Registration and mobile number portability
- Customer Care representative
- Sales and Recruitment
Education
Degree - SECRETARIAT AND MANAGEMENT
Koforidua Technical University
KoforiduaHIGHER NATIONAL DIPLOMA - Marketing
Koforidua Technical University
Koforidua01.2014
Senior High School - Visual Arts
Koforidua Secondary Technical School
Koforidua01.2009
Skills
- Remote Office Availability
- Excel, word, power point Software Proficiency
- Relationship Building
- Quality Assurance
- Multitasking Abilities
- Troubleshooting
- Verbal Communication
- Excellent Communication
- Data Entry
- Great leadership role
- Quality Leadership
- Social Media Platforms
- Customer Demographics
- Google AdWords
- Department Development
- Direct Marketing Campaigns
- Budget Oversight
- ROI Analysis
- Marketing Understanding
- Marketing Effectiveness
- Case Studies
- Product Forecasts
- Market Segmentation
- Promotions and Marketing Strategies
- Sales Training
- Corporate Messaging
- Strategic Marketing Management
- Public Relations
- Sales Strategies
- Marketing Team Development
- Global Marketing
- Account Management
- Remote Office Availability
- Prospect Targeting
- Market Dynamics
- Digital Advertising
- Thought Leadership Content Development
- Web Portals
- Client Acquisition
- Strategic Partnership
- Project Management
- Product Requirement Documents
- Integrated Campaign Development
- Margin Goals
- Online and Mobile Consumer Marketing Tools
- Sales Support
- Excellent Written and Verbal Communicator
- Business Case Development
- Data
- Finance and Accounting
- Special
- Reporting Capabilities
- Marketing Plans
- Customer Consultations
- Public Relations Expertise
- Public Announcement
- Customer Buying Habits
- Microsoft Office Suite Expertise
- Social Media Digital Marketing
- Presentations
- Branding
- E-Commerce
- Information Updates
- Brand Consistency
- Performance Goals
- Brand Messaging
- Customer Preferences
Position Held Before
- Supportting PRO (NHIS) Kwahu South District
- Representative of Swivel Marketing Company in Koforidua
- Territorial Team Leader at Vodafone GH Koforidua
- Girls' Sports Prefect (Koforidua SECTECH)
- Women Commissioner at NSS Kwahu South District
Trainings Attended
National Banking College (Banking Operations)
Industrial Attachments
- Vodafone Ghana (Koforidua), 2012-05-01, 2012-06-01
- Eastern Regional Hospital (Koforidua), 2013-01-01
- NATIONAL HEALTH INSURANCE AUTHORITY (NATIONAL SERVICE)
References
Dr. Samuel Hodor Mensah
CEO SALMON GLORY
OPTOMETRIST
0244566196
- Mr.Benedict Gyimah, Kwahu west NHIS PR0, 0244891072
Hobbies and Interests
- Athletic
- Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Hard work and determination
Timeline
Marketing Officer and Farm Manageress
SAHMEN FARMS
01.2020 - 03.2023
Administrative Assistant the Doctor
AMASHA PARTNERS LTD
01.2017 - 01.2018
Relationship Officer
SIC LIFE SAVINGS AND LOANS
01.2016 - 01.2017
Sales and Recruitment Manageress
SWIVEL MARKETING
01.2010 - 01.2014
TERRITORIAL TEAM SALES LEADER
VODAFONE GHANA
01.2009 - 01.2010
Degree - SECRETARIAT AND MANAGEMENT
Koforidua Technical University
HIGHER NATIONAL DIPLOMA - Marketing
Koforidua Technical University
Senior High School - Visual Arts
Koforidua Secondary Technical School
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