Hi, I’m
Diana Hayford
Accra
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
8
years of professional experience
Work History
Telefonika Ghana Limited
Cashier
01.2023 - Current
Job overview
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Intel Security Company Limited
Front Desk Receptionist
01.2020 - 05.2022
Job overview
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
AB Television
Reporter and Producer( Internship)
06.2019 - 12.2020
Job overview
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Stayed up-to-date with current events and trends to stay ahead of competition.
- Addressed sensitive topics professionally while adhering to ethical standards.
Great Gift Mother Care
Sales Personnel
05.2017 - 04.2018
Job overview
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Improved workplace safety by conducting thorough inspections of baler machinery and addressing potential hazards.
- Promoted a clean work environment by routinely clearing debris from balers and surrounding areas.
Education
Anointed Technical Training Institute Odorkor-Accra
NVTI from Electrical Engineering
Samjet Media Institute Amasaman-Accra
Graduate Certificate from Media Studies
06.2019
Mozano Senior High School Mozano-Central Region
WASSCE Certificate from General Art
04.2017
Skills
- Confidentiality
- Customer assistance
- Time management skills
- Cash handling
Timeline
Cashier
Telefonika Ghana Limited
01.2023 - Current
Front Desk Receptionist
Intel Security Company Limited
01.2020 - 05.2022
Reporter and Producer( Internship)
AB Television
06.2019 - 12.2020
Sales Personnel
Great Gift Mother Care
05.2017 - 04.2018
Anointed Technical Training Institute
NVTI from Electrical Engineering
Samjet Media Institute
Graduate Certificate from Media Studies
Mozano Senior High School
WASSCE Certificate from General Art
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