DIANA HAYFORD
Accra
Summary
Dynamic Content Analyst at Teleperformance with a proven track record in enhancing online advertisement quality. Skilled in Microsoft Office and adept at fostering strong interpersonal relationships, I consistently meet productivity goals while ensuring client satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
12
12
years of professional experience
Work History
Content Analyst
Teleperformance Ghana
11.2024 - Current
- Responsible for analyzing online advertisement content and business websites.
- Use this analysis to construct and modify texts/extensions to achieve the client's expectations.
- Ensure that excellent use of spelling and grammar is maintained in all tasks.
- Manage the quality of your work in line with the client’s policies and procedures.
- Manage and complete a set number of ad groups per day to meet productivity expectations.
- Support and work with colleagues while building a collaborative team culture.
- Proactively highlight areas of improvement and escalate through the appropriate channels to ensure timely resolution if any issues arise.
- Bring a proactive approach to team meetings, and ensure the promotion of best practices and knowledge sharing.
Customer Service Officer / Data Entry
Sunda Ghana Investment Company Limited
01.2018 - 03.2020
- Providing customer services, such as order preparation and payment.
- Affording product solution to customer and persuading and guiding them to buy appropriate product.
- Receiving, processing and verifying orders from customers, includes stock, price and customer deposits.
- Ensuring and providing quality customer service to both internal and external customers.
- Receiving inquiries from customers and resolving a variety of customer-related issues.
- Follow up sales order and goods delivering.
- Typing and filling customers’ information.
- General office administration and other duties arranged by customer service supervisor.
National Service
GCB BANK
08.2016 - 08.2017
- Ensure that the procedures for purchasing and storage of goods are adhered to.
- Ensure adequate stock of office supplies is maintained, inventory updated regularly.
- Monitor and coordinate delivery of items between suppliers.
- Receive and issue stock.
- Liaise with Finance and/or Audit department to ensure goods are received according to specifications.
- Stock Taking.
- Ensure that monthly report on stock issued and balances in stock are sent to the Finance department.
- Undertake any other duties assigned when necessary.
- Providing advice and guidance on procurement matters to my superior and staff to support good procurement practice.
- Maintain and update procurement records and generate monthly reports on procurement to meet organizational policy.
- Solicit for quotations and prepare indent for approval.
- General Services Department
Internship
Capital Bank
08.2015 - 10.2015
- Assisting with inventory taking of asset for head office and all branches.
- Assisting with managing central stores, thus proper labeling and updating stock records.
- Overseeing the activities of the cleaning agents in charge of sanitation.
- Preparation of monthly reports for all the company's asset and also filing of all documents pertaining to the department.
- Assisting with collation of monthly requisition for all branch stationeries that needs to be purchased.
- General Services Dept
Internship
Ga West Municipal Assembly
07.2014 - 08.2014
- Receiving and responding to requisition of various department.
- Issue of items to the various departments.
- Stock taking.
- Receiving of goods supplied to the company.
- Recording issued items and receiving supplies into their respective ledgers.
- Stores Dept
Education
BSc - Business Administration- Logistics & Supply Chain Management
KNUST
Kumasi06.2020
BBA - Purchasing & Supply Management
Accra Technical University
Accra Ghana06.2016
Business Accountancy
Elim Senior High
Accra Ghana09.2012
Skills
- Proficient in Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Trained in SAP
- Ability to work with little or no supervision
- Good marketing skills
- Good negotiation skills
- Good interpersonal relationships
- Attention to detail
- Time management
- Ability to deliver work on schedule
Hobbies and Interests
- I enjoy travelling
- Reading
- Listening to music
- Watching movies
- Cooking
References
- Enoch Amoyaw, Head of General Services, Capital Bank (Now GCB), Accra, Ghana, +233244104339/0202026196
- Linda Obeng, Supervisor, Sunda Ghana Investment Company Limited, Accra, Ghana, +233 242120245
Email Addresses
- Diana.hayford@yahoo.com
- Naana601@gmail.com
Timeline
Content Analyst
Teleperformance Ghana
11.2024 - Current
Customer Service Officer / Data Entry
Sunda Ghana Investment Company Limited
01.2018 - 03.2020
National Service
GCB BANK
08.2016 - 08.2017
Internship
Capital Bank
08.2015 - 10.2015
Internship
Ga West Municipal Assembly
07.2014 - 08.2014
BSc - Business Administration- Logistics & Supply Chain Management
KNUST
BBA - Purchasing & Supply Management
Accra Technical University
Business Accountancy
Elim Senior High