Diana Gyamfua Wiafe

Developed strategic partnerships to enhance market presence and drive revenue growth of 20%.

• Led cross-functional teams to identify and pursue new business opportunities.
• Negotiated contracts with key clients, ensuring mutually beneficial agreements.
• Mentored junior team members, fostering skill development and professional growth.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.

• Oversee the day-to-day general operations including Front office, Food and Beverage, Conference & Banqueting Procurement, Housekeeping and Maintenance departments.
• Ensured that customer service standards were met or exceeded at all times.
• Budget control
• Identified opportunities for cost savings and operational efficiency improvements.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.
• Implemented safety protocols to protect both customers and employees from potential hazards.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Communicated regularly with suppliers regarding product delivery timelines, pricing information.
• Motivated and led team members to work together to achieve targets.
• Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• Enhanced team engagement and performance with daily updates and informational meetings.
• Supervised critical budget implementations, employee reviews, training and scheduling for projects.
• Ensured compliance with health and safety regulations to maintain a safe working environment.
• Coordinated with the General Manager to develop and implement strategic plans.
• Handled customer complaints and inquiries, ensuring high levels of satisfaction.
• 5star hotel with 500 luxury rooms

• Developed and implemented operational strategies to improve efficiency, reduce costs by 40% and maximized customer satisfaction.
• Budget control
• Supervised procurement processes

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Budget Control for profit maximization
• Developed strategies to increase customer satisfaction and loyalty up to 86%.
• Managed staff of 28 scheduling, hiring and training processes.
• Responsible for branch procurements
• Reviewed credit applications to ensure accuracy and compliance with regulations.
• Monitored financial performance of the branch on a monthly basis.
• Resolved escalated customer complaints in a timely manner.
• Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
• Participated in community events to promote brand awareness.
• Managed and inspired team members to perform to full potential, driving branch profitability.

• Hiring, training and developing both factory and administrative Staff
• Business development- was able to win two major contracts within the space of three months that was unprecedented within my 3 months of joining the company.
• Resolving conflicts
• Handling all matters associated with human resources
• Payroll administration
• Handling Marketing and Sale

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
• Increased Sales by 30% within six months.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Oversaw product development initiatives from concept through completion stages.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Developed marketing strategies designed to increase brand awareness within target markets.
• Tracked monthly sales to generate reports for business development planning.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Developed service and sales strategies to improve retention and revenue.

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Developed strategies to increase customer satisfaction and loyalty.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• The branch was able to achieve 113% and 118% on the branch loan and savings portfolios respectively at the end of 2013 financial year which was within a period of 6months after taking over the branch.
• The branch consistently generated an average of 40% profit on the overall company's profit realised on yearly basis

• Conducted internal audits of company operations to identify potential risks and areas of improvement.
• Prepared detailed audit reports outlining findings and recommendations.
• Investigated discrepancies in financial records, transactions, and procedures.
• Provided advice on compliance with internal control policies and procedures.
• Assessed the adequacy of internal controls to ensure protection of assets against fraud or misappropriation.
• Identified opportunities for process improvements to enhance efficiency and effectiveness.
• Developed audit strategies to evaluate existing processes and systems.
• Verified that transactions were properly authorized, recorded, classified, summarized, analyzed, and reported accurately.
• Drafted responses to inquiries from external auditors regarding internal control matters.
• Performed follow-up reviews to ensure implementation of agreed upon corrective action plans.

• Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
• Identified customer needs, developed customized solutions, and provided knowledgeable advice.
• Developed strategies to attract new customers while retaining existing ones.
• Risk asset generation preparation and management
• Provided training sessions for staff members on topics such as internal controls and risk mitigation strategies.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Increased brand awareness by 65% across Greater Accra Region
• Diversified and strengthened plans for increasing market share, penetration and customer engagement
• Authorized discounts and special actions to resolve customer disputes and maintained satisfaction

• Developed and implemented lesson plans based on curriculum objectives.
• Assessed student performance through tests, quizzes, and other assessments.
• Encouraged critical thinking skills and problem-solving strategies among students.
• Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
• Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.