ANGELINA ENYAME
Leeds
Summary
Compassionate Health Care Assistant with background in providing quality patient care, including assistance with daily living activities and medical support tasks. Highlight strengths in patient communication, health education, and maintaining a safe environment for patients. Demonstrated impact in previous roles through effective teamwork, uplifting patient morale, and streamlining office procedures for efficiency.
Overview
6
6
years of professional experience
Work History
Healthcare Assistant/ Support Worker
Unity plus healthcare.
04.2019 - 12.2024
- Reminded patients to take prescribed medications or nutritional supplements.
- Planned and served meals and snacks to patients according to prescribed diets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported daily living activities by serving meals, feeding and positioning patients.
- Maintained a clean work environment by following infection control policies and procedures.
Customer Service Adviser
Amazon Logistics
05.2024 - 08.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Identified customer needs and offered solutions to enhance the customer experience.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Support worker
Siban Ltd
01.2021 - 01.2022
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
Healthcare Assistant
MB&S healthcare
08.2019 - 03.2021
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Reminded patients to take prescribed medications or nutritional supplements.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Healthcare Assistant
First call healthcare Ltd
05.2019 - 08.2019
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Reminded patients to take prescribed medications or nutritional supplements.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Level 1 Contact Centre Operations -
Back 2 Work Complete Training
Manchester, UK 01-2024
Level 2 Certificate in Team Leading -
Back 2 Work Complete Training
Manchester, UK01-2024
Home Economics
Sammo Senior High School
Cape coast, Ghana06-2018
Skills
- Teamwork
- Communication skills
- Interpersonal skills
- Safeguarding vulnerable adults
- Administrative tasks
- Organizational skills
- IT knowledge
- Microsoft Office
- Excel
- Outlook
- Multilingual
- Fluent in English
- Fluent in Twi
- Patient evaluations
- Conducting intakes
- Medical team collaboration
- Emotional support
- Bedside manner
- Patient care
- Willingness to learn
- Logistics coordination
- Delivery tracking
- Database management
- Customer focus
Hobbies and Interests
- Singing
- Cleaning
- Caring
- Cooking
- Movies
- Music
Languages
Twi
First Language
English
Upper Intermediate (B2)
B2
References
SIPHIWE SIBANDA, Siban Care Ltd, Director, Leeds, UK, 07932 966540, admin@sibancare.co.uk
References
References available upon request.
Timeline
Customer Service Adviser
Amazon Logistics
05.2024 - 08.2024
Support worker
Siban Ltd
01.2021 - 01.2022
Healthcare Assistant
MB&S healthcare
08.2019 - 03.2021
Healthcare Assistant
First call healthcare Ltd
05.2019 - 08.2019
Healthcare Assistant/ Support Worker
Unity plus healthcare.
04.2019 - 12.2024
Level 1 Contact Centre Operations -
Back 2 Work Complete Training
Level 2 Certificate in Team Leading -
Back 2 Work Complete Training
Home Economics
Sammo Senior High School
Similar Profiles
Jaden UrbanskiJaden Urbanski
ICU Nurse at Unity Point HealthcareICU Nurse at Unity Point Healthcare
Lawrence AyodeleLawrence Ayodele
Community Healthcare volunteer at Unity Home Healthcare Centre-CalabarCommunity Healthcare volunteer at Unity Home Healthcare Centre-Calabar
ROBIN ORASIROBIN ORASI
Licensed Practical Nurse at Maxim HealthcareLicensed Practical Nurse at Maxim Healthcare