Summary
Overview
Work History
Education
Skills
References
Po Box
Professional Courses
Timeline
Generic

Alhassan Abdulai

Tamale

Summary

Dynamic Relationship Officer with extensive experience at Calbank PLC, excelling in credit assessment and relationship management. Proven track record in mobilizing deposits and enhancing customer loyalty, while ensuring regulatory compliance. Adept at financial analysis, I foster strong client connections, driving growth and profitability in competitive banking environments.

Overview

20
20
years of professional experience

Work History

Relationship Officer

Calbank PLC
Accra
10.2019 - Current
  • Build relationship with potential and existing clients, with the primary objective of growing the Branch’s asset and liability portfolio
  • Mobilize Deposits from existing and new businesses
  • Make daily calls to customers
  • Prepare Call Reports to the appropriate authorities
  • Liaise with Support Units to ensure deals are firmed up
  • Identify and pursue quality Advances to be financed by the Bank
  • Assess Initial Credit Request
  • Initiate Business Acceptance Requests for executive approval
  • Work in conjunction with the Credit Department to facilitate processes
  • Ensuring that Pre-disbursement conditions are complied with
  • Ensuring that all post-disbursement conditions stated on sanction tickets are met and within the approved timelines
  • Relevant documents are filed, and copies sent to the appropriate Departments/Units
  • Work in conjunction with the monitoring Unit- Consumer and Retail banking Department, Credit Administrator, and the Legal Department
  • Preparing Quarterly Advances Review Reports
  • Weekly/Monthly Reports to Consumer and Retail Banking
  • Working in conjunction with the Branch Operations unit to ensure customer satisfaction and retention
  • Representing the branch at Quarterly review meetings
  • Perform other tasks as may be assigned from time to time by the Branch Manager

Relationship Officer

Consolidated Bank Ghana
Accra
08.2018 - 09.2019
  • Manage the bank's relationship with assigned customers in portfolio
  • Perform specialized services for customers such as door-step delivery services to all esteem customers who require the service
  • Assist in resolving issues and problems with customer's accounts in a timely and professional manner
  • Cross-sell bank's products and services to both new and existing customers
  • Track service performance regularly and rectify any deficiency
  • Monitoring Sales performance and customer service reports
  • Ensure KYC requirements and other relevant documentations are met before account is opened on Globus
  • Comply with the Service Standards of the Bank
  • Manage existing customer relations to ensure loyalty and retention
  • Observe the codes and practices associated with data protection and customer confidentiality
  • Delivering service in a timely and cost-efficient manner
  • Ensuring that bank statements, cheque books, investment advice, ATMs, and all forms of deliveries are done on time according to our service level agreement to our customers
  • Assist customers in the management of their businesses and hence fostering a better and stronger bond and trust in the bank
  • Own customer complaints and provide solutions within the prescribed time frames and escalate in accordance with the Bank's policy
  • Recommend joint financing arrangements including syndications and large trade transactions
  • Lead and direct sale of Consumer Finance products
  • Ensuring that customers submit requisite documentation for credit facilities and forwarding it to the credit department for further processing
  • Aiding in the recovery of outstanding credit facilities
  • Maintain a one stop service for customers on relationship basis, setting service standards based on customer expectations to deliver service in a timely and cost-efficient manner
  • Establish cordial relationships with the Head Teller to ensure customers’ late cash deposit and huge cash withdrawal needs are met as and when the need arises

Relationship Officer

uniBank Ghana Limited
Accra North
04.2013 - 07.2018
  • Maintain a one stop service for customers in portfolio on relationship basis, setting service standards based on customer expectations to deliver service in a timely and cost-efficient manner
  • Ability to grow and enhance portfolio in a profitable and efficient manner
  • Manage the bank's relationship with assigned customers in portfolio
  • Perform specialized services for customers such as door-step delivery services to all esteem customers who require the service
  • Assist in resolving issues and problems with customer's accounts in a timely and professional manner
  • Cross-sell bank's products and services to both new and existing customers
  • Track service performance regularly and rectify any deficiency
  • Monitoring Sales performance and customer service reports
  • Ensure KYC requirements and other relevant documentations are met before account is opened on Globus
  • Comply with the Service Standards of the Bank
  • Manage existing customer relations to ensure loyalty and retention
  • Observe the codes and practices associated with data protection and customer confidentiality
  • Delivering service in a timely and cost-efficient manner
  • Ensuring that bank statements, cheque books, investment advice, ATMs, and all forms of deliveries are done on time according to our service level agreement to our customers
  • Assist customers in the management of their businesses and hence fostering a better and stronger bond and trust in the bank
  • Own customer complaints and provide solutions within the prescribed time frames and escalate in accordance with the Bank's policy
  • Recommend joint financing arrangements including syndications and large trade transactions
  • Lead and direct sale of Consumer Finance products
  • Ensuring that customers submit requisite documentation for credit facilities and forwarding it to the credit department for further processing
  • Aiding in the recovery of outstanding credit facilities
  • Maintain a one stop service for customers on relationship basis, setting service standards based on customer expectations to deliver service in a timely and cost-efficient manner
  • Establish cordial relationships with the Head Teller to ensure customers’ late cash deposit and huge cash withdrawal needs are met as and when the need arises

Bank Teller/Cashier

Bank of Africa Ghana Limited
Accra
07.2009 - 04.2013
  • Process and ensure good execution of cash and over-the-counter operations
  • Inform and propose products to customers and ensure pre-sale
  • Transfer customer requests to relationship officer or manager
  • Process cash deposits and withdrawals
  • Process cash exchange operations
  • Collection, preparation and book in IGOR cheque deposits
  • Collection and book in IGOR transfer orders
  • Collection and conformity check of cheques (signatures, form controls, .)
  • Process and give back unpaid cheques to customers
  • Collection and book in IGOR cheque books enquiries after validation by Branch Manager
  • Process certified cheques and signature scanning
  • Delivers cheque books and Bank statement to customers
  • Ensure good execution of cash and over-the-counter operations
  • Implement and check commissions for manual operations
  • Contribute to find causes and solutions to customer complaints
  • Implement customer instructions on operations titles
  • Ensures archiving of folders
  • Coordinate with other Tellers and other entities of the branch
  • Inform and propose products to customers and ensure pre-sale
  • Responsible for audit score for the branch relating to operations
  • Ensure customers are welcomed and transfer customer requests to Relationship Officer or Branch Manager
  • Any other duties assigned by Customer Service Manager

Administrative Assistant

Bank of Africa Ghana Limited
Accra
07.2007 - 06.2009
  • Take charge of administrative duties in the office
  • Monitor stock levels at the Business Office on a weekly basis and ensure constant availability of stores supplies
  • Protect the Bank's assets by preventing all wastages, misuse or otherwise unauthorized/inappropriate use of stores materials
  • Ensure proper maintenance of office equipment
  • Liaise with service providers to ensure prompt and adequate delivery of contractual services to the Business Office
  • Take charge of the cleanliness of the Business Office and ensure a level of ambience befitting of the Bank's Corporate Image
  • Process and ensure timely payment of all of utility bills including water, electricity, telephones etc
  • Regularly inspect and ensure prompt reporting of all repair works; follow up, and monitor, to ensure all repair works are effectively carried out
  • Monitoring drivers'/riders' movement schedules to ensure that use cars and motor bikes are for business and are effectively coordinated
  • Assist in customer service delivery; ensure that customers and members of the general public who set foot in the Bank receive warm and excellent reception in line with the Bank's corporate image and service delivery standards
  • Supervise cleaners assigned to the Business Office to ensure they perform excellent job
  • Receive all visitors to the Business Office and help meet appropriate officials

Executive Officer

Ministry of Local Government and Rural Development
Karaga
07.2005 - 06.2007
  • To provide first line clerical support in the execution of administrative in the Local Government Service, Regional Coordinating Councils, and MMMDAs etc
  • To deal with correspondences
  • To attend to the daily routine work of the office- opening and sorting mails, filing etc
  • And circulate messages to required offices or officials
  • To keep diary of District Chief Executive (DCE) and District Coordinating Director (DCD) engagements, and to ensure that they keep their appointments
  • To attend meetings when necessary and to carry out the duties relating to the meeting- prepare agenda, take minutes and write up minutes in minutes book
  • Perform specific assignments as instructed by the superior officers e.g
  • Registering of marriages
  • Perform any other duties as may be necessary

Education

MSc - Industrial Finance and Investment

Kwame Nkrumah University of Science and Technology (KNUST)
04.2025

MBA - Banking and Finance

Valley View University
Ghana
01.2023

Bachelor of Management Studies -

University of Cape Coast
Cape, Ghana
01.2011

Higher National Diploma (HND) - Secretaryship and Management Studies

Tamale Technical University
Tamale, Ghana
01.2002

Senior Secondary School Certificate (SSSC) -

Tamale Senior High School
Tamale, Ghana
01.1998

Skills

  • Financial analysis
  • Investment strategy
  • Credit assessment
  • Relationship management
  • Customer service
  • Regulatory compliance

References

  • Alhaji Yahaya Abdulai Andani, Cluster Manager, Northern Cluster, Calbank PLC, Tamale, 0266532111/0560907470, AAndani@calbank.net
  • Mr. Akwasi Agyeman Britwum, Branch Manager, Bank Of Africa Ghana Limited, Tamale, 0544306611, Awasi.Britwum@boaghana.com
  • Prof. Abdulai Abdul Gafaru, Lecturer, University of Ghana Business School, Legon, 0203403401, ghaaff2000@yahoo.co.uk

Po Box

P.O. Box ER 73

Professional Courses

  • Financial Programming and Policies- Macroeconomics and Analysis Part 1, International Monetary Fund (IMF), 05/01/18 - 10/31/18
  • Banking and Financial Intermediation: Concepts, Risks, Capital and Regulation, Indian Institute of Management Bangalore (IIMB), 09/01/18 - 10/31/18

Timeline

Relationship Officer

Calbank PLC
10.2019 - Current

Relationship Officer

Consolidated Bank Ghana
08.2018 - 09.2019

Relationship Officer

uniBank Ghana Limited
04.2013 - 07.2018

Bank Teller/Cashier

Bank of Africa Ghana Limited
07.2009 - 04.2013

Administrative Assistant

Bank of Africa Ghana Limited
07.2007 - 06.2009

Executive Officer

Ministry of Local Government and Rural Development
07.2005 - 06.2007

MSc - Industrial Finance and Investment

Kwame Nkrumah University of Science and Technology (KNUST)

MBA - Banking and Finance

Valley View University

Bachelor of Management Studies -

University of Cape Coast

Higher National Diploma (HND) - Secretaryship and Management Studies

Tamale Technical University

Senior Secondary School Certificate (SSSC) -

Tamale Senior High School

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Alhassan Abdulai