Summary
Overview
Work History
Education
Skills
Accomplishments
Other Abilities
Personal Information
References
Hobbies and Interests
Languages
Certification
References
Timeline
Generic

DESMOND KWESI KWAME

AN EXPERIENCED MANAGER AND COUNSELOR.
Accra

Summary

Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities. Detail-focused individual bringing hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.

Sharp and focused educator and counselor offering over 7 years of expertise in education leadership. Dedicated to success of students, faculty and families with focus on addressing individuals while maintaining overall compliance with procedures and academic performance. Flexible and professional by using compassion with gentle discipline.

Overview

19
19
years of professional experience
1
1
Certification

Work History

PRINCIPAL

KWAJEN INTERNATIONL SCHOOL
Accra
12.2022 - 01.2024
  • Manage teachers and school staff
  • Assigning tasks and coordinating schedules
  • Observing and overseeing job performance and writing reviews and recommendations
  • Mentoring and arranging professional development opportunities
  • Developing and implementing curriculum standards
  • Meeting with parents discussing student progress and behavior
  • Disciplining and counseling students
  • Proposing and managing the school budget
  • Overseeing capital projects and maintenance
  • Procuring school supplies
  • Arranging and maintaining school security
  • Gathering standardized testing and other reporting data to present to the regulatory bodies
  • Drafting and Executing on school policies as directed by the school board
  • Inspiring students and staff toward a shared vision of school activities
  • Setting high ethical and performance standards for the school
  • Developing strong community partnerships and relationships.

HR CONSULTANT

UNITED COMMERCIAL TRADING
Accra
02.2021 - 10.2022
  • Administering compensation, benefits and performance management systems, and safety and recreation programs
  • Identifying staff vacancies and recruit, interview and select applicants
  • Providing current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
  • Created job descriptions for all positions within the organization to ensure proper classification of employees.
  • Facilitated workshops on topics such as conflict resolution, diversity awareness and team building initiatives.
  • Maintained up-to-date knowledge of changes in employment legislation.
  • Prepared reports on employee relations issues such as grievances, disciplinary actions, terminations and other personnel matters.
  • Investigated complaints of discrimination or harassment in accordance with company policy.
  • Implemented processes for tracking employee attendance records.
  • Conducted interviews for potential new hires, including screening resumes and conducting reference checks.
  • Advised managers on best practices when it comes to managing their teams effectively.
  • Devised strategies to orientate, train and direct staff to achieve corporate objectives.

GENERAL MANAGER OPERATIONS

DESABI INNOVATIONS
Accra
01.2015 - 11.2022
  • Coordinating and implementing marketing communication projects with responsibilities that include public relations, training events management, advertising, and creating brand awareness
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Supervised employees through planning, assignments, and direction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Organizing the preparation of proposals and presentations using marketing resource materials such as capability study documents, brochures, handbills, posters, websites and reports

(BDO) BUSINESS DEVELOPMENT EXECUTIVE

DCI MICROFINANCE LIMITED, TEMA BRANCH
Accra
02.2014 - 01.2015
  • Drive the Marketing Team
  • Sign up, maintain and provide financial comfort to both individual and corporate clients
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Expand existing markets and help entry into new market segments
  • Provide investment advice to Asset Management clients and prospects
  • Provide pro-active communication to clients
  • Handle customer complaints and requests
  • Portfolio structuring, monitoring and re-balancing
  • Help in product development
  • Maintain intelligent market information about competitors and competing products
  • Assist in fund management assignments
  • Prepare and make presentation to individual and corporate prospects
  • Any other duties assigned by Management.

APPRENTICESHIP

HOTEL JOECARL
Accra
01.2013 - 12.2014
  • Obtain reasonable knowledge of the hospitality industry in the hopes of furthering a career in the field.
  • Managed customer inquiries through phone calls, emails, or other forms of communication.
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
  • Worked with team members to promote great customer service and pleasant work environment.
  • Maintained a professional attitude when dealing with guests, staff and management.
  • Organized special events such as banquets, conferences, weddings.
  • Resolved customer complaints promptly and efficiently.
  • Coordinated with other departments to ensure efficient functioning of the hotel operations.

PROCURMENT OFFICER (NATIONAL SERVICE)

AUDIT SERVICE
ACCRA
09.2013 - 10.2014
  • Manage fixtures and furniture of various departments
  • Assist in preparation of procurement documents
  • Assist in the procurement of various assets for all departments under our jurisdiction.

GENERAL MANAGER

EROSAM MICROFINANCE COMPANY LIMITED
Accra
01.2010 - 01.2013
  • Setting a process which will drive the sales & business development of the branch
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Explain, promote, sell and/or customize appropriate banking/financial products that meet the financial needs of clients
  • Proactively acquire new client relationships and opening business accounts on face-to-face basis
  • Analyzing latest marketing trends and tracking competitors' activities and providing valuable inputs for fine tuning sales & marketing strategies
  • Plan and carry out sales activities to achieve numbers and value targets of banking and financial products
  • Attending inquiries to utmost satisfaction of prospects to optimize sales chances
  • Strategize the business target and ensure a healthy relation between bank and customer
  • Analyzing credit requests by clients and ensuring their needs are taken care of on time when all conditions precedent are fully met
  • Ensuring effective co-ordination between sales team & clients to carry out all the activities in smooth manner
  • Developing & implementing sales action plans for clients that will facilitate the achievements of business objectives of the company
  • Developing & implementing plans for various alternate channels to improve the performance of the team
  • Working as an effective leader for fulfilling business objective and achieve assigned targets.

TEACHER AND ADMINISTRATOR

PROGRESSIVE SCHOOL OF ACCOUNTANCY (PROSA)
Accra
01.2005 - 01.2009
  • Teach accounting, costing, and economics
  • Prepare teachers payroll including receipts and payments.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Conducted one-on-one tutoring sessions with struggling students.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.

RELATIONSHIP MANAGERS ASSISTANT

BARCLAYS BANK HIGH STREET
Accra
01.2010 - 11.2010
  • Prepare KYC files, advice clients on best investment opportunities
  • Monitor clients account movements.
  • Organized and maintained filing systems for documents and records.
  • Served as contact person and source of information to maintain good communication with clients.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Provided administrative support to senior management team.
  • Assisted in the preparation of reports, presentations and correspondence.

Education

CREATION THERAPIST - COUNSELIING

MIND RENEWAL INTERNATINAL
USA & GHANA
01-2024

Bachelor of Science - BANKING & FINANCE

UNIVERSITY OF PROFESSIONAL STUDIES (UPS)
ACCRA, GHANA
01.2013

ADVANCED BUSINESS EXAM (WAEC) - ACCOUNTING AND BUSINESS MANAGEMENT

PROGRESSIVE SCHOOL OF ACCOUNTANCY, PROSA
ACCRA, GHANA
01.2007

SENIOR SECONDARY SCHOOL CERTIFICATE EXAM (SSSCE)) - ACCOUNTING

PROGRESSIVE SCHOOL OF ACCOUNTANCY, PROSA
ACCRA, GHANA
01.2007

BASIC EDUCATION CERTIFICATE EXAM (B.E.C.E.) -

SAPS ELEMENTAY & JUNIOR SECONDAY
ACCRA, GHANA
01.2001

Skills

  • Curriculum Development and Oversight
  • Academic Administration
  • Teaching and Learning Assessments
  • Instructional Leadership
  • School Administration
  • Public Speaking
  • Crisis Intervention
  • Counseling
  • Needs Assessment
  • Effective Communication
  • Complaint Management
  • Attention to Detail
  • Team Collaboration
  • Task Prioritization
  • Flexible and Adaptable

Accomplishments

  • Founding member and communications director of the banking and finance students association of University of professional studies
  • Founder, president and instructor of the salsa club of UPSA
  • Founder and president of the pool table club of UPSA

Other Abilities

  • Computer Literate
  • Very remarkable
  • Interpersonal skills
  • Salsa instructor
  • Fitness trainer
  • Performing difficult staffing duties, including dealing with understaffing, refereeing disputes, and administering disciplinary procedures.
  • Analyzing and modifying compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Planning and conducting new employee orientation to foster positive attitude toward organizational objectives.
  • Serving as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Identifying and analyzing training needs in order to design employee development, language training and health and safety programs.
  • Conducting exit interviews to identify reasons for employee termination.

Personal Information

  • Date of Birth: 03/23/86
  • Nationality: Ghanaian
  • Marital Status: Married

References

  • Mr. Stephen Ayayi, Managing director, Hotel Joecarl Tema C6

Hobbies and Interests

  • Swimming
  • Reading
  • Music
  • Volunteering for worthwhile causes (Annual Donations)

Languages

English
First Language
Twi
Proficient (C2)
C2
Ga
Proficient (C2)
C2

Certification

  • BASIC EDUCATION CERTIFICATE
  • SENOIR SECONDARY CERTIFICATE
  • ADVANCED BUSINESS CERTIFICATE
  • COUNSELING LICENSE

References

References available upon request.

Timeline

PRINCIPAL

KWAJEN INTERNATIONL SCHOOL
12.2022 - 01.2024

HR CONSULTANT

UNITED COMMERCIAL TRADING
02.2021 - 10.2022

GENERAL MANAGER OPERATIONS

DESABI INNOVATIONS
01.2015 - 11.2022

(BDO) BUSINESS DEVELOPMENT EXECUTIVE

DCI MICROFINANCE LIMITED, TEMA BRANCH
02.2014 - 01.2015

PROCURMENT OFFICER (NATIONAL SERVICE)

AUDIT SERVICE
09.2013 - 10.2014

APPRENTICESHIP

HOTEL JOECARL
01.2013 - 12.2014

GENERAL MANAGER

EROSAM MICROFINANCE COMPANY LIMITED
01.2010 - 01.2013

RELATIONSHIP MANAGERS ASSISTANT

BARCLAYS BANK HIGH STREET
01.2010 - 11.2010

TEACHER AND ADMINISTRATOR

PROGRESSIVE SCHOOL OF ACCOUNTANCY (PROSA)
01.2005 - 01.2009

CREATION THERAPIST - COUNSELIING

MIND RENEWAL INTERNATINAL

Bachelor of Science - BANKING & FINANCE

UNIVERSITY OF PROFESSIONAL STUDIES (UPS)

ADVANCED BUSINESS EXAM (WAEC) - ACCOUNTING AND BUSINESS MANAGEMENT

PROGRESSIVE SCHOOL OF ACCOUNTANCY, PROSA

SENIOR SECONDARY SCHOOL CERTIFICATE EXAM (SSSCE)) - ACCOUNTING

PROGRESSIVE SCHOOL OF ACCOUNTANCY, PROSA

BASIC EDUCATION CERTIFICATE EXAM (B.E.C.E.) -

SAPS ELEMENTAY & JUNIOR SECONDAY

Similar Profiles

CREATE PROFILE
DESMOND KWESI KWAME AN EXPERIENCED MANAGER AND COUNSELOR.