Desmond Antwi Obeng
Dumfries, Virginia
Summary
To become an astute professional in whichever institution I find myself, where I can leverage my knowledge, skills and understanding to achieve organizational goals and objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CVS Health
Dale City
12.2024 - Current
- Respond to customer enquiries by phone, email and face-to-face to resolve issues
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Officer
Access Bank Ghana
Koforidua
09.2023 - 11.2024
- Established trustful relationships with customers through effective communication skills.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Collected deposits or payments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided general administrative support including filing documents.
Salesperson
Barcelos
Accra
05.2023 - 07.2023
- Assisted customers in selecting and ordering appropriate meals
- Replenished and arranged menu to maintain appearance.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Sparked social conversations with customers to provide friendly atmosphere and smooth meal experience.
Salesperson
Burger King
Accra
01.2023 - 04.2023
- Arranged food packs for display to highlight new delicacies, attract customers, and enhance sales.
- Replenished and arranged items to maintain appearance.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Placed orders and answered customers over phone to maximize customer service.
National Service Personnel
Koforidua Technical University
Koforidua
09.2021 - 09.2022
- Scheduling meetings
- Filing reports and memos
- Administrative duties
Monitoring and Evaluation (Voluntary Work)
METSS-USAID
Accra
06.2019 - 09.2019
Education
Bachelor of Technology - Procurement & Supply Chain Management
Koforidua Technical University
Koforidua 05-2024
Diploma - Public Administration
Koforidua Technical University
Koforidua 05-2021
WASSCE - Business
Presbyterian Boys (PRESEC) Legon
Accra05-2019
B.E.C.E (Basic Education Certification Exams) -
Feliham Memorial Scholl
Accra01-2016
Skills
- Excellent organizational skills
- Communication & presentation
- Committed team player
- Relationship building
- Goal/objective oriented
Languages
English
Advanced (C1)
C1
Twi
Advanced (C1)
C1
Accomplishments
- Treasurer, Public Administration Students Association (PASSA) Koforidua Technical University Chapter
Affiliations
- Sports (Playing Soccer)
- Reading
- Computer Literacy
- Netwo
References
- Md. Eugenia (Branch Manager, Access Bank Ghana, Koforidua)-+233(0)555433213
- Rev.Paul Baah (Lecturer, Koforidua Technical University)-+233(0)201193930
- Mr. Frank Sarpong (Administrator for GETFUND, Koforidua Technical University)-+233(0)243780959
- Patrick Kumah (Supervisor, Barcelos-Ghana)- +233(0)506449149
Timeline
Customer Service Representative
CVS Health
12.2024 - Current
Customer Service Officer
Access Bank Ghana
09.2023 - 11.2024
Salesperson
Barcelos
05.2023 - 07.2023
Salesperson
Burger King
01.2023 - 04.2023
National Service Personnel
Koforidua Technical University
09.2021 - 09.2022
Monitoring and Evaluation (Voluntary Work)
METSS-USAID
06.2019 - 09.2019
Bachelor of Technology - Procurement & Supply Chain Management
Koforidua Technical University
Diploma - Public Administration
Koforidua Technical University
WASSCE - Business
Presbyterian Boys (PRESEC) Legon
B.E.C.E (Basic Education Certification Exams) -
Feliham Memorial Scholl