Desmond Larbi
Fujiarah Emirate
Summary
Dynamic retail professional with proven expertise in POS systems and exceptional interpersonal communication, honed at EMIRATES NATIONAL OIL COMPANY. Excelled in enhancing customer satisfaction and loyalty through personalized service, resulting in increased repeat business. Skilled in both team collaboration and independent problem-solving, consistently contributing to a positive shopping experience and efficient store operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Worker
EMIRATES NATIONAL OIL COMPANY
11.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Answered questions about store policies and addressed customer concerns.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Answered incoming calls and emails to provide product information, features and benefits.
- Assisted customers with prompt and polite support in-person and via telephone.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Education
Specialist In Community College Teaching - Visual And Performing Arts
Nungua Senior High School
01.2016
Skills
[Type] sales techniques
Accomplishments
- Achieved Result through effectively helping with Task.
Affiliations
- National Association of Social Workers
Certification
Best employee of the yearMissionary Shopper Award winnerBest Goal keeper
Languages
Arabic
Beginner (A1)
Timeline
Retail Worker
EMIRATES NATIONAL OIL COMPANY
11.2022 - Current
Specialist In Community College Teaching - Visual And Performing Arts
Nungua Senior High School
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