Summary
Overview
Work History
Skills
Education Certificates
Hobbies and Interests
Training
References
Timeline
Generic

RUTH ESAABA COFIE

Accra

Summary

Results-Oriented, Conscientious, Efficient Customer focused and Personable Human Resource Management Generalist with Administrative experience. Skilled administrator and supervisor of professional and technical personnel. Exemplary communication and relationship-building skills ensuring the ability to network skilfully and build mutually beneficial relationships. Driven and decisive with passion for building and retaining highly effective teams. Working well under pressure and multitasking in order to reach tight deadlines and achieve goals, which every organisation needs.

Overview

18
18
years of professional experience

Work History

Human Resources Manager

Deliveries.com
10.2023 - Current
  • Recruited new employees and built relationships, driving visibility.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Conducted background checks and reference checks of prospective employees.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Assisted in developing succession planning strategies for key positions within the organization.
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity.
  • Held exit interviews and documented information discussed with employees.
  • Helped with employee transfers and referrals.
  • Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Created and implemented employee retention strategies.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Provided HR consultation services to leadership and department heads.

Human Resources Administrator

Deliveries.com
06.2022 - 09.2023
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Conducted exit interviews to determine reasons for employee departure and completed employment termination paperwork.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Investigated workplace incidents or complaints to ensure fair resolution of issues.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Acted as a liaison between employees and upper-level management when needed.
  • Handled employee conflicts efficiently while following all company procedures.
  • Advised managers on disciplinary actions when necessary while following company policies and procedures.
  • Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
  • Organized company events such as team building activities or holiday parties.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Monitored compliance with employment laws and regulations.
  • Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.

Human Resource Generalist/Digital Marketer

Deliveries.com
06.2020 - 05.2022
  • Initialized background checks for potential new hires.
  • Verified previous employers and other references to determine applicants' employment acceptability.
  • Interviewed job applicants to obtain and verify information for screening and evaluation.
  • Reviewed resumes submitted by applicants for open positions.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
  • Monitored timekeeping records for accuracy and completeness.
  • Supported recruitment with resume screening, interview scheduling and candidate job offers.
  • Managed employee relations issues including grievances, complaints, and disputes as needed.
  • Prepared and set up new employee orientations.
  • Prepared job postings for open positions on the company website and other job boards.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Developed strategies to improve customer service standards and increase customer satisfaction ratings.
  • Created content for social media platforms to engage and connect with target audiences.
  • Facilitated brainstorming sessions among team members aimed at generating creative ideas.
  • Led cross-functional teams in developing innovative solutions that addressed business needs.
  • Monitored trends within the industry to identify potential areas of improvement for existing products or services.
  • Enabling services that convert online platform visitors into sales and thereby income.
  • Created content for website pages, blog posts, and other online platforms.
  • Tracked social media content and delivered results to appropriate stakeholders.

Assistant Accounts Officer

Star Assurance Company Limited
07.2009 - 06.2020
  • Managed and promoted business relationships with new and existing customers helping company increase sales and revenues.
  • Generated and analysed regular reports and summaries of accounting activities including income statements and balance sheets, general ledger, cheques and reports of all assigned accounts
  • Helped to Improve profit by via error reduction, following up on missed payments, and fixing typographical mistakes.
  • Trained new cashiers and accounts staff
  • Handled Underwriting and Marketing of Insurance Products
  • Collaborated with other departments within the organization to ensure proper reconciliation of accounts.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Contributed to improvements in procedures and operations, resulting in increased productivity and profitability of the company.
  • Reconciled computer reports with manually maintained ledgers.
  • Processed invoices for payment ensuring accuracy of data entry.
  • Verified and entered expenditures into Orion and Agilis and reconciled accounts to resolve variances.
  • Investigated discrepancies between documents such as purchase orders, invoices and credit memos.
  • Received and recorded cash, cheques, transfers, issued receipts and prepared bank deposits by verifying and balancing receipts and sending cash and cheques to banks.
  • Assisted in the preparation of monthly financial statements and reports.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Resolved customer inquiries related to billing issues promptly.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Collaborated with accounting associates to improve reconciliation processes.
  • Reviewed accounts for discrepancies or errors.
  • Updated accounting records on a daily basis, including journal entries, reconciliations, and other transactions.
  • Helped prepare and administer yearly budgets for overall operations and individual departments.
  • Produced credit sales report and analyzed aging to identify targets for basic and advanced collections strategies.
  • Monitored accounts payable and receivable to ensure accuracy and timeliness of payments.
  • Provided support during external audits by preparing requested documentation in a timely manner.
  • Assisted senior staff members with complex tasks when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered products to customer locations on time.
  • Called clients to check on how well their businesses are doing and what could be do for service improvement
  • Called and Answered about 30 calls per dayt to assist with customer questions and concerns and to notify customers about their insurance renewal notices.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sales and Marketing Executive

Provident Life Assurance Company Limited
04.2009 - 06.2009
  • Produced sales documents, finalized deals and filed records.
  • Identified opportunities for improvement within the organization's processes or operations.
  • Greeted and assisted customers to foster positive experiences.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided product and service demonstrations to prospective clients.
  • Established and maintained key relationships and business contact within targeted industries segments and strategic initiative to create opportunities for growth.
  • Represented a full line of services and products, serving as a trusted advisor to businesses and individuals.

National Service Personnel

SG-SSB LTD (INTERNATIONAL BUSINESS CENTRE)
11.2007 - 11.2008
  • Provided resources to Trade Finance queries for clients
  • Processed customer outward transfer requests and examined transfer documents
  • Facilitated letters of credits
  • Documented letters from clients on behalf of the department
  • Handled customer S.W.I.F.T
  • Advices
  • Collaborated in the training of new interns.

Intern

SG-SSB LTD (INTERNATIONAL BUSINESS CENTRE)
06.2006 - 08.2006
  • Processed customer outward transfer requests
  • Filed documents
  • Received and recorded letters on behalf of the department
  • Prepared customer debit and credit advices.

Intern

SG-SSB LTD (INTERNATIONAL BUSINESS CENTRE)
09.2005 - 11.2005
  • Tactfully handled customer complaints and queries
  • Performed Calling over on the day’s transactions to detect and correct errors made by staff members
  • Distributed Calling over reports to staff members
  • Compiled documents and organised files.

Skills

  • Mentoring
  • Employee Engagement
  • Human Resources Management
  • Payroll Functions
  • Complaint/Conflict Resolution
  • Regulatory Compliance
  • Proficient MS/Computer knowledge
  • Change Management
  • Excellent Communication/Interpersonal skills
  • Working knowledge of a wide array of web content optimization techniques
  • Strong professional judgement
  • Visionary Leadership
  • Confidentiality
  • Focused and goal-driven
  • Emotional Intelligence
  • Entrepreneurial/Organizing
  • Customer Service Management
  • Empathy/Problem-solving

Education Certificates

  • Senior Professional in Human Resources - International - (SPHRi), HR Certification Centre, Accra, 12/2021 to date
  • Google Certified Digital Marketer, Google skills for Africa, 07/2021
  • Diploma in Human Resource Management, Alison.com, 08/2021
  • Human Resources: Employee Management and Training, Alison.com, 08/2021
  • Diploma in Customer Service, Alison.com, 08/2021
  • Introduction to Service Quality for Service Industries, Alison.com, 08/2021
  • MBA - Accounting and Finance, UPSA, 06/2015
  • BSc - Accounting, Central Uni. College, 05/2011
  • HND - Accountancy, Koforidua Polytechnic, 09/2007

Hobbies and Interests

  • Photography/Arts work
  • Cooking
  • Music/Singing/Playing piano
  • Reading Novels/Educative materials
  • Sports

Training

  • Becoming An Executive – Key corporate Leadership Attributes, ILS Consulting, 08/2023
  • HR’s role in embracing the future of work during economic crisis, HR FOCUS, 10/2022
  • Anti-money Laundering training, 08/2015
  • Grooming and Etiquette training, Kobadem Consult, 02/2013
  • Training on Emotional intelligence, IBS Consulting Limited, 03/2013
  • Foundation course in Insurance, Ghana Insurance College, 04/2012
  • Customer Care Training, Le Plafond Consulting Limited, 05/2011
  • Agency Training in Insurance, Provident Life Assurance Company Limited, 04/2009
  • Positioning strategies for the exceptional graduate, Foundation for Future Leaders International, 04/2007

References

Available upon request

Timeline

Human Resources Manager

Deliveries.com
10.2023 - Current

Human Resources Administrator

Deliveries.com
06.2022 - 09.2023

Human Resource Generalist/Digital Marketer

Deliveries.com
06.2020 - 05.2022

Assistant Accounts Officer

Star Assurance Company Limited
07.2009 - 06.2020

Sales and Marketing Executive

Provident Life Assurance Company Limited
04.2009 - 06.2009

National Service Personnel

SG-SSB LTD (INTERNATIONAL BUSINESS CENTRE)
11.2007 - 11.2008

Intern

SG-SSB LTD (INTERNATIONAL BUSINESS CENTRE)
06.2006 - 08.2006

Intern

SG-SSB LTD (INTERNATIONAL BUSINESS CENTRE)
09.2005 - 11.2005

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RUTH ESAABA COFIE