Derrick Amponsah
Kumasi
Summary
Driven Supervisor with a proven track record at Total Energies, enhancing team productivity and customer satisfaction through effective communication and leadership. Excelled in staff management and implementing efficient processes, significantly improving operational efficiency. Skilled in training and mentoring, with a keen eye for detail and a commitment to organizational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Total Energies
08.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collected, arranged, and input information into database system.
Pump Attendant
Total Energies
03.2009 - 07.2019
Education
WASSCE -
Asanteman Senior High School
Kumasi05.2008
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
- Inventory Control
- Processes and procedures
- Time Management
- Attention to Detail
- Decision-Making
- Effective Communication
- Organizational Skills
- Relationship Building
Certification
Fire training certificate
Timeline
Supervisor
Total Energies
08.2019 - Current
Pump Attendant
Total Energies
03.2009 - 07.2019
WASSCE -
Asanteman Senior High School
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