Derrick Sumba Tiban-ye
Tamale
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Access Bank Ghana PLC
Tamale
03.2022 - Current
- Setting up and performing maintenance on new and old accounts for individual customers and business clients
- Answering customer complaints and enquiries.
- Creating comprehensive weekly reports for maintenance
- Maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies.
- Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies
- Organizing and maintaining filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintaining filing system
- Performing functions such as loading and offloading ATM cash, attending to minor issues such as cash jams.
National Service Personnel
GCB BANK PLC
Tamale Area Office
10.2020 - 08.2021
- Ensuring the highest standards of sales performance including evaluating customer needs; proposing solutions; initiating new credits; maintaining credit process and procedures; deepening account relationships
- Procuring, nurture and sustaining new relationships that have a potential grow and provide superior returns
- Taking market surveys to gather knowledge about why some customers choose other Banks over GCB Bank to help position the Bank properly.
Sales Assistant ( Night Shift)
C&C SHOP
Tamale
05.2020 - 05.2021
- Inventory management
- Receiving of cash and making deposits into account
- Stocking up inventory to ensure smooth operation.
Education
Bachelor's Degree in BSc. Mathematics with Economics -
University of Cape Coast
05.2020
Skills
- Meticulous attention to detail
- Dedicated team player
- Trustworthy and reliable employee
- Excellent communication and presentation skills
- Analytical skills
- Microsoft Office (Advanced)
- Flexcube (Advanced)
- CRM Software (Advanced)
- Data Entry
- Digital Archiving
- Office Administration
- Customer Relations
Certification
MICROSOFT EXCEL - EXCEL FROM BEGINNER TO ADVANCE, 05/2020, UDEMY ACADEMY, ude.my/UC-cbdc5ebe-ddb2-423c-8d2b-158682bd88e5
Hobbies and Interests
- Watching Football
- Traveling
- Socializing with friends and family
Languages
- English, Fluent
- Fante, Fluent
- Twi, Fluent
References
- Samuel Manetey Ahulu, GCB BANK LIMITED, GCB-Operations Rigour Specialist, smahulu@gcb.com.gh, 0206320498
- Francis Brew, Baidoo Bonsoe senior High, Teacher, fbrewjunior@yahoomail.com.gh, 0243586902
Timeline
Administrative Assistant
Access Bank Ghana PLC
03.2022 - Current
National Service Personnel
GCB BANK PLC
10.2020 - 08.2021
Sales Assistant ( Night Shift)
C&C SHOP
05.2020 - 05.2021
Bachelor's Degree in BSc. Mathematics with Economics -
University of Cape Coast
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