Derrick Kohey
Charge Express Company Limited
Oyibi,Greater Accra Region
4
years of professional experience
3
years of post-secondary education
2
Languages
Accomplished Professional experienced in technology adaptation, database management, and software installation. Delivered high-quality customer service through effective operational management and maintenance of welcoming environments, leading to increased customer satisfaction and repeat business. Committed to organisational goals by utilising strong time management, prioritisation, and multitasking skills.
Work history
Charging Station Attendant
6 Months- Offered friendly, efficient customer service and handled challenging situations with ease.
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
- Enhanced customer satisfaction by proactively resolving issues.
- Processed customer orders swiftly and accurately to ensure timely service.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in a fast-paced environment.
- Adhered to flexible work schedule, including nights and weekends, covering nights, weekends and bank holidays.
- Supported team success through respectful collaboration and readiness to assist colleagues. by demonstrating respect and willingness to help.
- Improved efficiency and productivity by acquiring new skills.
Customer service supervisor
8 Months- Resolved complaints professionally, ensuring customer satisfaction after each call.
- Resolved customer queries quickly to boost customer satisfaction significantly.
- Delivered exceptional service that increased customer loyalty through call interactions.
- Utilised problem-solving skills to effectively address customer concerns and enquiries.
- Collaborated with departments to handle complaints with complete problem-solving approach.
- Managed multiple calls and administrative tasks during peak hours effectively.
- Assisted in training new hires to enable smooth team integration.
- Cultivated positive client relationships through regular follow-ups and timely status updates.
- Built rapport with potential customers to support sales growth effectively.
- Improved sales performance by delivering persuasive, effective product demonstrations.
- Kept product and service knowledge current to advise accurately on options.
Loan Officer
4 Months- Assisted customers with loan applications, leading to faster approval timelines.
- Reviewed credit reports, enhancing decision-making accuracy.
- Negotiated repayment plans, aligning repayment terms with borrower capacity.
- Ensured compliance with lending legislation to maintain company reputation.
- Maintained confidentiality with sensitive information to uphold client trust.
Security Officer
1 Year 3 Months- Monitored CCTV screens to detect and report suspicious activities, enhancing site security.
- Patrolled premises regularly, contributing to a safe work environment.
- Verified visitor identification to prevent unauthorised access, reinforcing security protocols.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Ensured smooth traffic flow in the car park by directing vehicles efficiently.
- Verified visitor identification to prevent unauthorised access, reinforcing security protocols. Verified identification of visitors thoroughly to prevent unauthorised entries onto the premises.
Skills
Microsoft Office proficiency
CRM tools
Database management
Software installation
Application installation
Adapting to new technologies
Time management
Task prioritisation
Multitasking efficiency
Team player
Conflict resolution
Visual communication
Education
West African Examination Certificate - General Arts
Languages
English
Intermediate
Hobbies and interest
Learning about AI tools & Coding software, Playing basketball & football, Listening to music, Playing video games
Timeline
Charging Station Attendant
Charge Express Company Limited
2025.12 - 2026.06Read More
Customer service supervisor
China Mall, Airport Branch.
2025.04 - 2025.12Read More
Loan Officer
MAKTO Technologies
2024.02 - 2024.06Read More
Security Officer
Haavad School Complex
2022.03 - 2023.06Read More
ST. John's Grammar Senior High School
West African Examination Certificate from General Arts
2016.09 - 2019.09Read More