Summary
Overview
Work History
Education
Skills
Awards
References
Languages
Timeline
Hi, I’m

Derrick Asiama

Customer Service Representative
Accra,Greater Accra
Derrick Asiama

Summary

As a proactive, service-driven professional with nearly a decade of experience working with multinational firms, I am eager to take on a challenging role that will enable me to leverage my business communication and market analysis skills for organizational growth. My goal is to stay current with emerging trends across global industrial spaces while contributing to the success of my employer. Working for international organizations has broadened my perspective and sharpened my versatility as a professional. I have worked in Francophone and Anglophone countries in West and Central Africa in various roles. My strengths include robust business communication skills, both written and verbal, digital marketing, implementation, and strategic planning, along with a keen eye for detail. I am proficient in the use of customizable customer relations management systems such as ActiveCampaign, PipeDrive, and Oracle Sales, as well as digital communication platforms such as Frogwigal, Mytextally, and MS Office. My experience in these areas enables me to provide comprehensive and satisfactory customer service experiences to clients and employers.

Overview

6
years of professional experience

Work History

Goshen Healthcare and Cosmetics
Kumasi

Head of Marketing
05.2024 - Current

Job overview

  • Analyzed competitors' activities in order to develop effective counter-marketing initiatives.
  • Evaluated effectiveness of current campaigns by tracking metrics such as web traffic and conversions rates over time.
  • Established partnerships with industry-specific influencers to increase brand awareness among target audiences.
  • Organized conferences and trade shows to promote products and services.
  • Conducted market research and analysis to identify potential markets, consumer trends, and competitive landscape.
  • Managed relationships with external vendors including advertising agencies, media outlets and design firms.

RoadWay Rescue LLC
Sugarland

Call Centre Agent/Dispatcher
05.2023 - 04.2024

Job overview

  • Responded to incoming calls from customers requiring roadside assistance
  • Gathered relevant information regarding the nature of the emergency and the location of the caller
  • Dispatched appropriate roadside assistance vehicles (tow trucks, locksmiths, technicians, etc.) to the location of the customer
  • Provided clear and concise instructions to service providers regarding the nature of the problem and the customer's location
  • Maintained effective communication with roadside assistance service providers and other team members
  • Coordinated with field personnel to ensure timely response and resolution of roadside emergencies
  • Provided exceptional customer service by addressing customer inquiries, concerns, and complaints in a professional and courteous manner.

Student Connect Ghana Ltd
Accra

LEAD EDUCATION COUNSELLOR
04.2022 - 11.2023

Job overview

  • Defined and integrated roles, responsibilities and processes for Business team and data management organization
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

Kharis Petroleum Resources Ltd
Lagos

IMMIGRATION CONSULTANT
07.2020 - 07.2021

Job overview

  • Managed the relationship with outside immigration counsel, promoting a high level of service delivery standards
  • Collaborated with outside immigration counsel on solutions to enable and promote business objectives
  • Facilitated compliance with all requirements related to the application for and maintenance of immigration benefits, including the submission of visas and employment authorization applications
  • Responded appropriately to any inquiries from government enforcement/compliance agencies
  • Monitored and communicated the status of pending cases to clients, partners, and stakeholders and shared/cascaded the information as needed and as appropriate.

Kharis Global Group
Lagos

BUSINESS DEVELOPMENT EXECUTIVE
07.2020 - 02.2021

Job overview

  • Met with students in-person and spoke over telephone to help students with course specifications and modules
  • Supported career services by counseling students on career options and guiding job search skills development
  • Conducted academic advisement services for students on a recurring basis to maintain educational progression
  • Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs
  • Preserved student academic files and monitored student application progress and achievements using CRM and SharePoint.

Education

Barry Traum Institute
Accra, Ghana

e-MBA Business Communication
01.2022

University Overview

Central University
Accra, Ghana

BSC ECONOMICS WITH HR MINOR
01.2017

University Overview

Skills

  • Business communication skills (written and verbal)
  • Market analysis skills
  • Digital marketing
  • Implementation
  • Strategic planning
  • Keen eye for detail
  • Proficient in the use of customizable customer relations management systems such as ActiveCampaign, PipeDrive, and Oracle Sales
  • Proficient in digital communication platforms such as Frogwigal, Mytextally, and MS Office
  • Advertising Campaigns
  • Creative Direction
  • Marketing Analytics
  • Media Relations

Awards

Awards
  • IJSO (International Junior Science Olympiad) Team Ghana 2009
  • E-MBA Business Communication (Barry Traum Institute)
  • Study UK Education Agents and Advisors Training (British Council)
  • FutureLearn
  • ApplyBoard Counsellors Certificate Training UK
  • ApplyBoard Counsellors Certificate Training Canada

References

References
Kenneth Ayih, Project Engineer, Aker Solutions

Languages

English
First Language
French
Beginner
A1

Timeline

Head of Marketing
Goshen Healthcare and Cosmetics
05.2024 - Current
Call Centre Agent/Dispatcher
RoadWay Rescue LLC
05.2023 - 04.2024
LEAD EDUCATION COUNSELLOR
Student Connect Ghana Ltd
04.2022 - 11.2023
IMMIGRATION CONSULTANT
Kharis Petroleum Resources Ltd
07.2020 - 07.2021
BUSINESS DEVELOPMENT EXECUTIVE
Kharis Global Group
07.2020 - 02.2021
Barry Traum Institute
e-MBA Business Communication
Central University
BSC ECONOMICS WITH HR MINOR
Derrick AsiamaCustomer Service Representative