Derick Kofi Bansah
Accra
Summary
Proactive supervisor with expertise in safety compliance and team performance management. Skilled in conflict resolution and customer service, driving operational efficiency in car washing services.
Overview
9
9
years of professional experience
Work History
Car Washer Supervisor
Amazing Car Wash
Accra
12.2024 - Current
- Supervised daily car washing operations and ensured quality service delivery.
- Managed inventory of cleaning supplies and equipment maintenance.
- Enforced safety protocols and maintained a clean working environment.
- Assisted in resolving customer inquiries and service issues promptly.
- Monitored team performance and provided constructive feedback regularly.
- Investigated customer complaints and took corrective action when necessary.
- Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.
- Resolved customer complaints promptly to retain customer loyalty.
- Performed bookkeeping, filing, and general clerical duties.
- Participated in recruiting, hiring employees, and conducting performance evaluations.
- Handled cash transactions accurately while ensuring compliance with company policies.
- Ensured all equipment was properly maintained and in working order.
- Enforced safety regulations within the workplace at all times.
Personal Assistant to the Owner
V2 plaza
Accra
05.2018 - Current
- Created reports and presentations to support decision-making processes for management.
- Handled correspondence, including emails, phone calls, and mail, with professionalism.
- Developed filing systems to improve document organization and retrieval efficiency.
- Handled confidential documents with discretion when required by the Owner.
- Provided administrative support such as preparing letters, memos, faxes.
- Responded promptly to inquiries from clients or team members regarding projects handled by the owner.
- Provided assistance in resolving customer complaints or issues escalated by owner.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
Welder's Helper
Consar limited
Accra
03.2022 - 12.2023
- Assisted welders in preparing materials and equipment for projects.
- Operated hand tools and equipment to support welding tasks.
- Followed safety protocols to maintain a safe work environment.
- Cleaned and organized work areas for efficient workflow.
- Observed welding processes to learn techniques and best practices.
- Collaborated with team members to ensure project timelines were met.
- Operated equipment with strong focus on safety and ground communication.
- Supported project planning by collecting and documenting measurements, marking installation points and cutting materials to desired sizes.
- Completed building repairs and maintenance to walkways, sidewalks and landscaping.
- Operated welding equipment to join metal components effectively.
- Assisted in training new welders on equipment operation and safety practices.
- Repaired broken or cracked parts using cutting torches and welding equipment.
- Set up welding machines based on the job at hand.
Salesperson
Mag Christa Ventures
09.2016 - 02.2018
- Engaged customers by providing product information and recommendations.
- Handled customer inquiries and resolved complaints effectively.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Negotiated deals and handled complaints or objections.
Education
Some College (No Degree) - Welding And Frabrication 1
Regional Maritime University
AccraSome College (No Degree) - Welding And Fabrication Technology
Tema Technical Institute
Some College (No Degree) - FORKLIFT OPERATOR SAFETY TRAINING
ZPRIME-drive PROFESSIONAL DRIVING INSTITUTE
Skills
- Welding techniques
- Safety protocols
- Tool operation
- Construction safety
- Basic welding
- Forklift operation
- Safety compliance
- Conflict resolution
- Attention to detail
- Warehouse picking
- Cash handling
- Problem-solving capacity
- Document management
- Communication skills
- Sales negotiation
- Negotiation
Refrences
Mr. Fred Gator
Senior Welder (Consar Limited)
0241525352
Mr. Charles Owusu Mensah
CEO of V2 Plaza and Amazing Car Wash, (Sakumono)
0209845022 / 0579595380
Madam Eunice Nkrumah Ghartey
CEO of Mag Christa Ventures (Sakumono)
0244774501
Timeline
Car Washer Supervisor
Amazing Car Wash
12.2024 - Current
Welder's Helper
Consar limited
03.2022 - 12.2023
Personal Assistant to the Owner
V2 plaza
05.2018 - Current
Salesperson
Mag Christa Ventures
09.2016 - 02.2018
Some College (No Degree) - Welding And Frabrication 1
Regional Maritime University
Some College (No Degree) - Welding And Fabrication Technology
Tema Technical Institute
Some College (No Degree) - FORKLIFT OPERATOR SAFETY TRAINING
ZPRIME-drive PROFESSIONAL DRIVING INSTITUTE