Summary
Overview
Work History
Education
Skills
CURRICULA ACTIVITIES
References
Timeline
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Dennis Yao Ahiagbede

Accra

Summary

Motivated and adaptable professional dedicated to excellence and open to learning new skills. Strong aptitude for customer service and communication, prepared to excel in any field or role with a solid work ethic and a passion for continuous improvement. Dedication and enthusiasm drive every challenge, fostering a collaborative and results-driven environment.

Overview

4
4
years of professional experience

Work History

Front Desk Executive

MJ GRAND HOTEL
09.2024 - Current
  • Handled confidential information securely by adhering to data privacy regulations and company protocols.
  • Assisted guests with reservation modifications, cancellations, and special requests.
  • Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Coordinated shuttle services for guests traveling between the hotel and local attractions or transportation hubs efficiently.
  • Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Contributed to a positive work environment by effectively communicating with team members across departments.

National Service Personnel, IT Support

Ghana Armed Forces, IT Department
11.2022 - 10.2023
  • Company Overview: (Fibre Optic Communications)
  • Assisted in the installation, maintenance, and planting of poles ensuring seamless network connectivity.
  • Provided IT support in collaboration with service providers to enhance internet connectivity within military barracks.
  • Supported in the installation, configuration, and upkeep of all IT equipment and systems deployed by the department.
  • Played a role in securing sensitive data and maintaining network stability within military barracks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Intern support

Trauma and Specialist Hospital
07.2021 - 08.2021
  • Facilitated the onboarding process for new patients, ensuring a smooth transition into the healthcare system.
  • Maintained organized patient files and records to ensure efficient hospital operations.
  • Collaborated with clinical psychologists to support their work in patient care and treatment.
  • Aided patients in completing self-esteem assessment forms and calculating their scores for clinical evaluation.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

Bachelor of Arts - Psychology and Information Studies

University of Ghana
01.2022

WASSCE - General Arts

Mfantsipim School
01.2018

Skills

  • Strong verbal communication
  • Collaborative team member
  • Proficient in networking and relationship building
  • Proficient in MS Word, Excel, and PowerPoint
  • Exceptional customer service
  • Effective problem solving
  • File management expertise
  • Guest engagement strategies
  • Effective time management
  • Effective communication through listening
  • Effective telephone and email practices
  • Effective documentation processes

CURRICULA ACTIVITIES

Course Representative University of Ghana 2018 – 2019 Sports Prefect Mfantsipim School 2017 – 2018

References

Samuel Nii, Okine, Chartered Accountant, ACCA, 0244416630

Timeline

Front Desk Executive

MJ GRAND HOTEL
09.2024 - Current

National Service Personnel, IT Support

Ghana Armed Forces, IT Department
11.2022 - 10.2023

Intern support

Trauma and Specialist Hospital
07.2021 - 08.2021

WASSCE - General Arts

Mfantsipim School

Bachelor of Arts - Psychology and Information Studies

University of Ghana

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Dennis Yao Ahiagbede