DENNIS ETSEY
Accra
Summary
Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Dake Systems Support
Accra
06.2021 - Current
- Installed software applications as requested by customers
- Performed regular maintenance checks on computer hardware components
- Assisted colleagues with complex IT problems or inquiries
- Developed procedures for installation, configuration, and testing of IT products
- Maintained an inventory of all IT equipment in the organization.
Financial Clerk
Global Evangelical Church
Accra
01.2019 - Current
- Recorded payments from congregants in a ledger and issued receipts
- Ensured accuracy and completeness of the church's accounting records by establishing and maintaining a system of internal controls
- Performed data entry tasks on computer systems
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures
- Executed account updates and noted account information in company data systems
- Generated various financial reports for supervisors and managers for review and forecasting.
Audit Assistant
John and Nipah Associates
Accra
06.2019 - 10.2021
- Assisted external auditor in conducting audit of suppliers' purchase and payment records of clients
- Collaborated with external partners to complete audits
- Helped verify that suppliers' invoices matched those of manufacturers
- Assisted in confirming that goods shipped to suppliers matched corresponding records
- Verified bank reconciliations for clients.
Account Clerk
Kasoa Polyclinic
Accra
10.2017 - 01.2020
- Managed and maintained records, providing support to administrative processes such as filing, sorting, and organizing documents
- Assisted in data entry tasks and maintained accuracy of information for the purpose of reporting
- In addition, I am willing to take on any additional tasks assigned by the head of finance
- Collaborated with members of the public, vendors, and management to resolve issues quickly.
NSS Personnel
Kasoa Polyclinic
Accra
09.2016 - 10.2017
- Receiving, sorting, stamping and dispatching letters
- Data entry by use of computer system
- Filing folders
- Diagnosed system malfunctions and provided troubleshooting assistance
- Trained new employees in the use of computer systems and programs.
Education
Master of Arts in Information Technology Law -
University of Ghana
10.2024
Diploma in Network Engineering -
National Institute of Information Technology (NIIT)
07.2019
BBA in Accounting -
Ghana Technology University College
08.2016
Skills
- Attention to Detail
- Punctual and Dependable
- Supervision & Leadership
- Technical Troubleshooting
- Collaborative Team Player
- Troubleshooting Network Issues
- System Performance Assessments
- Basic Audit Principles
- Relationship Building
- Critical Thinking and Analysis
- Information Systems Examination
- Accounting Administration
- Problem-Solving
- People Skills
References
- Freeman Kofi Sorpudu (CA Ghana), Treasury Manager Polytank Ghana, freeman@mohinani.com, +233 24 4312 861
- John Dordoh (CA Ghana), External Auditor John and Nipah Associate, dordohjohn@gmail.com, +233 20 8170 463
- John Aboagye, Lawyer Ghana Revenue Authority, aboagyen@gmail.com, +233 24 9614 815
Timeline
IT Support Specialist
Dake Systems Support
06.2021 - Current
Audit Assistant
John and Nipah Associates
06.2019 - 10.2021
Financial Clerk
Global Evangelical Church
01.2019 - Current
Account Clerk
Kasoa Polyclinic
10.2017 - 01.2020
NSS Personnel
Kasoa Polyclinic
09.2016 - 10.2017
Master of Arts in Information Technology Law -
University of Ghana
Diploma in Network Engineering -
National Institute of Information Technology (NIIT)
BBA in Accounting -
Ghana Technology University College
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