DENNIS DWIRA BRIMPONG

Highly skilled and experienced IT professional with a proven track record of success in managing and securing IT infrastructure. Expertise in access control systems, email server administration, user management, network security, and user support. Strong analytical and problem-solving skills with a focus on maintaining system uptime and ensuring data security.

Technical Skills

• Access Control: FingerTec ingress Application
• Email Server Administration: Groupwise Mail Server, Microsoft 365
• Active Directory: User and Group Administration, Group Policy Management
• Server Management: Windows Servers, Backup and Recovery, File & Print Servers
• Network Security: Network Administration, Sophos Firewall, Intrusion Detection & Prevention
• Security Management: Incident Response, Security Policy Enforcement, User Access Control
• Troubleshooting: Network, Security, User Support

Experience

IT Support Specialist/Administrator ) |

• Managed access control systems using FingerTec ingress Application.
• Administered Groupwise Mail Server and migrated users to Microsoft 365.
• Created and managed Active Directory user and group accounts.
• Implemented and enforced group policies for system configuration.
• Performed routine server maintenance, including backups and recovery.
• Managed file and print servers, ensuring user access and availability.
• Diagnosed and resolved hardware, software, and network issues.
• Conducted security audits and ensured compliance with company policies.
• Managed network infrastructure and configured Sophos firewall.
• Responded to security incidents, investigated root causes, and implemented corrective actions.
• Created and documented training materials for user support.
• Provided technical support to internal users, resolving network, security, and application issues.

Network & Telephony:

• Successfully configured and deployed IP phones at Balme Library, ensuring seamless communication within the facility.

Software & Applications:

• Provided targeted training sessions on Microsoft 365 for select staff members, empowering them to utilize the suite's functionalities effectively.
• Facilitated training on the University of Ghana intranet portal, enhancing staff's knowledge and access to internal resources.

Technical Support:

• Demonstrated strong problem-solving skills by effectively troubleshooting various IT-related issues whenever needed.

Teamwork & Culture:

• Championed a positive and collaborative work environment by organizing engaging team activities that fostered camaraderie and a pleasant workplace culture.

Quality Assurance:

• Maintained high standards through meticulous review of completed work, ensuring consistency, quality, and adherence to established protocols.

IT Support Specialist

• (Company Name) - (City, State) - (Dates of Employment)
• Provided technical support to students, faculty, and staff, resolving hardware and software problems efficiently.
• Assisted students with research by troubleshooting software applications and databases.
• Conducted training sessions for graduate students on the use of specific library software, enhancing their research capabilities.
• Managed file and print servers, ensuring smooth operation and accessibility for all users.

Key Skills

• Hardware and Software Troubleshooting: Extensive experience diagnosing and resolving a wide range of hardware and software issues.
• User Support: Excellent communication and interpersonal skills to effectively assist users with varying technical knowledge.
• Training and Development: Proven ability to develop and deliver engaging training sessions for students and staff.
• Server Management: Skilled in managing file and print servers, ensuring data integrity and system uptime.
• Research Support: Proficient in supporting student research needs by troubleshooting research software and databases.

• Assisted researchers with IT needs, ensuring smooth operation of research programs.
• Collaborated with the IT manager to develop and maintain the company website, optimizing user experience and information accessibility.
• Managed the company's network connectivity, guaranteeing reliable and secure communication channels.
• Provided on-site technical support during field work activities.
• Designed and delivered training sessions to educate employees on the use of operational software, enhancing user proficiency.