Dennis Bulley
Accra
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over four years of guest service experience in hospitality industry.
Overview
7
7
years of professional experience
Work History
Guest Experience Expert
Accra Marriiott Hotel
Accra-Ghana
12.2023 - Current
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Handled guest complaints with tact and empathy, resulting in successful conflict resolution.
Food & beverage expert
Accra Marriott Hotel
Accra-Ghana
12.2022 - 12.2023
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
Cashier / bar tender
The Chill River Resort
01.2021 - 01.2022
- Upsold additional products and services to customers, increasing revenue.
- Greeted customers entering resort and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waiter & cashier
La Mesa Restaurant
01.2019 - 01.2021
- Processed orders and sent to kitchen employees for preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Factory hand
AQUAFRESH LTD
01.2017 - 01.2019
- Improved product quality by conducting thorough inspections and reporting any discrepancies promptly.
- Followed strict quality control processes and procedures to meet high standards.
- Moved materials and products to established locations using forklifts.
Education
NABTEX Certificate - Motor Vehicle Engineering
04.2018
No Degree -
06.2014
Skills
- Complaint Handling
- Upselling strategies
- Guest communication
- Guest Errands
- Multitasking
- Microsoft Office
Personal Information
- Date of Birth: 03/17/00
- Nationality: Ghanaian
References
- Mrs. Lenny Ahn, Managing Director, LaMesa Restaurant, +233244611456
- Mr. Klama Graham, Managing Director, The Chill River Resort, +233550354278
- MR. Deepak Kanyal, Food/Beverage Director for Marriott Hotel, +233501673220
Timeline
Guest Experience Expert - Accra Marriiott Hotel
12.2023 - Current
Food & beverage expert - Accra Marriott Hotel
12.2022 - 12.2023
Cashier / bar tender - The Chill River Resort
01.2021 - 01.2022
Waiter & cashier - La Mesa Restaurant
01.2019 - 01.2021
Factory hand - AQUAFRESH LTD
01.2017 - 01.2019
National Vocational Training Institute - NABTEX Certificate, Motor Vehicle Engineering
Arakan Basic School - No Degree,