DENNIS APPIAH-KUBI
Accra,Ghana
Summary
Resourceful and dedicated professional with a strong background in logistics, supply chain, and customer service operations.
Coordinated expatriates services, managing contracts, and overseeing both warehouse and retail functions
Strong communicator with a proven track to build relationships, resolve challenges, and deliver solutions that align with customer needs
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations Coordinator (Contractor)
FLSmidth Ghana
Accra, Ghana
09.2024 - 09.2025
- Facilitate operations contact between FLSmidth Ghana and expatriates, ensuring smooth delivery of logistics, procurement, and on-site support.
- Coordinate transportation, immigration appointments, and accommodation logistics for expatriates, securing seamless onboarding and relocation.
- Oversee sourcing and supply of industrial goods, including PPE, tools, electronics, and accommodation amenities tailored to project needs.
- Act as the customer relations lead, conducting regular service reviews with stakeholders, capturing feedback, and driving service improvements.
- Planned revenue generation strategies designed for growth.
- Assisted in budget preparation, managing costs effectively.
- Handled administrative tasks efficiently to support day-to-day operations.
- Lead cross-functional coordination with vendors, technicians, and service providers, ensuring cost-effective housing, maintenance, and logistics solutions.
Warehouse & In-Store Service Associate
H&M Logistics & Retail
Milton Keynes, UK
07.2023 - 06.2024
- Facilitated dual-role responsibilities across warehouse logistics and customer-facing retail operations.
- Warehouse: Handled order picking, packing, allocation, returns processing, and maintained compliance with H&M standards.
- In-store: Assisted customers with product enquiries, stock checks, and ensured excellent customer service at point of sale.
- Collaborated with supply teams to coordinate accurate stock levels and product availability.
- Supported promotional campaigns by ensuring timely product placement and precise merchandising execution.
- Enforced safety, security, and compliance standards across both warehouse and retail environment.
- Maintained positive and professional attitude under pressure, handling difficult situations with composure and tact.
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
Equality, Diversity and Inclusion Ambassador
H&M Logistics
Milton Keynes
07.2022 - 06.2023
- Promoting Awareness and Education: Organize training to educate colleagues on the importance of diversity and inclusion.
- Event Planning and Execution: Organizing and executing events celebrating different cultures, ethnicities, and backgrounds.
- Advocating for Inclusive Policies: I work closely with management and HR to advocate for implementing inclusive policies and practices.
- This includes policies related to recruitment advancement and workplace accommodations.
- Communication and Engagement: I actively engage with colleagues encouraging open dialogue and feedback.
- I serve as a point of contact for those with concerns or ideas about diversity and inclusion.
- Measuring Impact: To demonstrate the effectiveness of our efforts, I track and measure the impact of diversity and inclusion initiatives through surveys, feedback, and assessment methods
DC Associate
H&M Logistics
Milton Keynes
07.2021 - 06.2022
- Picking, Allocating, Inducting, and packing the right number of garments or products for our customers Shipping garments and products to our customers Process returns ensuring the correct refund is issued to our customers Stay informed about current campaigns and activities to maximize sales opportunities Work following H&M standards and local legislation with Health and Safety and Security routines to guarantee your personal safety as well as the safety of your colleagues
Sales and Supply Chain Apprentice
Oilserv Data Ltd
Accra, Ghana
05.2019 - 09.2019
- Assisted in sales proposals, order placements, and logistics coordination.
- Supported preparation of packing lists, commercial invoices, and client communications.
- Gained practical exposure to supply chain workflows and customer engagement processes.
Procurement Assistant
Modello Services
Kumasi
05.2018 - 12.2018
- Led negotiations to conclude contract establishment.
- Identified and capitalized continuously on cost savings opportunities.
- Developed and maintained relationships with new and existing customers.
- Approved and paid bills.
- Prepared, maintained, and review purchasing files, reports, and price lists.
- Monitored supplier performance and addressed any issues in a timely manner.
Front Desk Receptionist Intern
FLSmith Limited
Accra
05.2017 - 09.2017
- Greet and welcome guests to determine the nature and purpose of the visit and direct or escorted to a specific destination Answer, screen, and forward incoming phone calls Maintained a tidy, presentable reception area with necessary stationery and materials Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Demonstrate friendliness and proper phone etiquette with every customer.
- Oversaw office supply orders and replenished stock for staff use.
- Documented and distributed messages to support timely communications.
- Maintained office equipment and reported malfunctions for servicing.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Education
MSc. - Logistics and Supply Chain Management
University of Northampton
United Kingdom 09.2022 - 10.2023
BSc. - Human Settlement Planning
Kwame Nkrumah University of Science and Technology
Ghana 09.2016 - 08.2020
Skills
- Customer Relationship Management
- Forecasting & Demand Planning
- Expatriate Operations & Support
- Procurement & Supplier Negotiation
- Microsoft office suite / ERP (SAP)
- Logistics Coordination
- Logistics & Supply chain Management / Fleet Operations
- Data Analysis
- Leadership & Team Collaboration
Certification
- Cybersecurity Foundation - LinkedIn Learning
- Adaptive Planning - LinkedIn Learning
- Reporting Skills - LinkedIn Learning
- Child Protection Results-Based Management - UNICEF
- Climate Change from Learning to Action - UNITAR
- Waste Management - WHO
Timeline
Operations Coordinator (Contractor)
FLSmidth Ghana
09.2024 - 09.2025
Warehouse & In-Store Service Associate
H&M Logistics & Retail
07.2023 - 06.2024
MSc. - Logistics and Supply Chain Management
University of Northampton
09.2022 - 10.2023
Equality, Diversity and Inclusion Ambassador
H&M Logistics
07.2022 - 06.2023
DC Associate
H&M Logistics
07.2021 - 06.2022
Sales and Supply Chain Apprentice
Oilserv Data Ltd
05.2019 - 09.2019
Procurement Assistant
Modello Services
05.2018 - 12.2018
Front Desk Receptionist Intern
FLSmith Limited
05.2017 - 09.2017
BSc. - Human Settlement Planning
Kwame Nkrumah University of Science and Technology
09.2016 - 08.2020
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