Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
Hi, I’m

Dennis Amoah

Accra
Dennis  Amoah

Summary

A motivated, adapted and responsible Bachelor of Technology in Procurement Management and Supply chain graduate who seeks for a working environment to showcase my innovative skills, good team player, integrity and hardworking personality, while also learning and developing my technical skills and experience to further my contribution and help grow the company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
years of professional experience

Work History

Costech Pride Ghana

Customer Service Representative
01.2023 - 07.2023

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

122 Salon And Spa Accra

Branch Manager
01.2022 - 01.2023

Job overview

  • Welcoming of clients to the shop
  • Issuing of receipts to clients after service
  • Writing of monthly reports
  • Making sure clients are comfortable
  • Receiving of stocks from headquarters
  • Taking weekly stocks
  • Created mechanism to maintain or improve performance
  • Challenging staffs to achieve high performance to meet monthly targets
  • Manage customer services and product usage
  • Analyze sales figures, identifying areas to improve
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Implemented service improvements to enhance sales cycle.

Anointed Electrical and Engineering Service Limited

Deputy Stores Officer
10.2020 - 12.2021

Job overview

  • Receiving of stocks
  • Packaging of stocks for delivery
  • Labeling of Generators when brought it
  • Taking stocks
  • Issuing of receipts when items are purchased

Indo Ghana Industries Limited Accra

Deputy Officer of Marketing
09.2016 - 02.2017

Job overview

  • Keeping of stocks at warehouse
  • Selling of oxygens to customers
  • Delivering of oxygen to hospitals
  • Keeping records
  • Issuing of receipts
  • Performed market segmentations, targeting and positioning for each product line.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Conducted market research to identify new opportunities and target markets.

UT Life insurance Achimota Accra

Client Manager
09.2015 - 10.2016

Job overview

  • Selling of insurance policies to customers

Airtel Communications Network Ring Road

Sales Person
07.2014 - 08.2015

Job overview

  • Selling of data sims to customers
  • Registering of new customers

Education

Labone Senior High School
Accra, La

WASSCE from General Arts
05.2014

University Overview

Takoradi Technical University Takoradi
Takoradi

Bachelor of Technology from Procurement Management
05.2022

University Overview

Takoradi Technical University Takoradi
Takoradi

Higher National Diploma from Procurement And Supply
05.2020

University Overview

Procurement and Supply

Skills

  • Seating Assignment Preparation
  • Guest Relations
  • Phone Inquiries
  • Sales Techniques
  • Relationship Management
  • Conflict and Complaint Resolution
  • Microsoft Word
  • Customer Service
  • Stock Management
  • Team Development
  • Sales Expertise
  • Microsoft Excel
  • Customer Relationship Management
  • Warehousing Functions
  • Transportation Solution Development
  • Research

Additional Information

Additional Information
  • Awards , 122/Exotic Trendz awards Agnes Nana Davies October Branch Manager of the month November 2022
Availability
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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Customer Service Representative
Costech Pride Ghana
01.2023 - 07.2023
Branch Manager
122 Salon And Spa Accra
01.2022 - 01.2023
Deputy Stores Officer
Anointed Electrical and Engineering Service Limited
10.2020 - 12.2021
Deputy Officer of Marketing
Indo Ghana Industries Limited Accra
09.2016 - 02.2017
Client Manager
UT Life insurance Achimota Accra
09.2015 - 10.2016
Sales Person
Airtel Communications Network Ring Road
07.2014 - 08.2015
Labone Senior High School
WASSCE from General Arts
Takoradi Technical University Takoradi
Bachelor of Technology from Procurement Management
Takoradi Technical University Takoradi
Higher National Diploma from Procurement And Supply
Dennis Amoah