Dennis Agyei Antwi
Accra
Summary
Dynamic professional with extensive experience at Concentrix as a Subject Matter Expert, excelling in training development and customer feedback analysis. Proven ability in data entry and compliance accuracy, coupled with strong problem-solving skills. Committed to enhancing operational efficiency and delivering exceptional customer service in fast-paced environments.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Subject Matter Expert
Concentrix
09.2024 - Current
- Collaborated with teams to develop training materials for new products.
- Assisted in conducting product demonstrations for internal staff and clients.
- Analyzed customer feedback to identify common issues and recommend solutions.
General Manager
Adabof Steel Company Limited
Kumasi
02.2022 - 08.2024
- Oversaw daily operations and ensured compliance with safety standards.
- Managed staff schedules and coordinated team activities for efficiency.
- Implemented inventory management systems to streamline supply chain processes.
Field Supervisor
A. R Company
Kumasi
09.2021 - 01.2022
- Supervised field operations to ensure compliance with safety regulations.
- Coordinated schedules and assignments for field team members effectively.
- Trained new staff on company policies and operational procedures.
National Service Person
Ghana Revenue Authority
Kumasi
09.2019 - 08.2020
- Supported audits by gathering required documentation and preparing reports.
- Provided administrative support such as filing documents or creating presentations related to upcoming initiatives.
- Conducted data entry and maintained accurate taxpayer records in the system.
Internship Student
KFB Estates
Kumasi
06.2018 - 08.2018
- Assisted in property management tasks and daily operations at KFB Estates.
- Supported team in organizing tenant communications and inquiries effectively.
- Helped maintain accurate records of lease agreements and tenant information.
Education
Bachelor of Arts - Geography
University of Cape Coast
Cape Coast 08.2015 - 05.2019
T. I Ahmadiyya Senior High School
KumasiSkills
- Advance attention to detail and Compliance accuracy
- High level data entry and case management
- Customer service
- Process awareness and problem escalation
- Confidentiality
Timeline
Subject Matter Expert
Concentrix
09.2024 - Current
General Manager
Adabof Steel Company Limited
02.2022 - 08.2024
Field Supervisor
A. R Company
09.2021 - 01.2022
National Service Person
Ghana Revenue Authority
09.2019 - 08.2020
Internship Student
KFB Estates
06.2018 - 08.2018
Bachelor of Arts - Geography
University of Cape Coast
08.2015 - 05.2019
T. I Ahmadiyya Senior High School