Summary
Overview
Work History
Education
Skills
Timeline
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Delali Adrah

Summary

Experienced in direct sales and customer relationship management. Leveraging strategic prospecting techniques to identify and engage potential clients. Proven track record of driving sales performance. Excels in effective communication and providing client-focused solutions.

Overview

9
9
years of professional experience

Work History

Direct Sales Agent

Enterprise Life Insurance
05.2024 - Current
  • Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
  • Ensured positive customer experiences by resolving complaints swiftly and courteously.
  • Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
  • Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
  • Expanded clientele base by actively prospecting new customers via phone calls, emails, and door-to-door visits.

Sales Executive

Jibuco Ltd
01.2024 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.

National Service Person

Accra Metropolitan Assembly (AMA)
11.2022 - 10.2023
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
  • Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
  • Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
  • Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.

Delivery Rider

Oliver Twist Shack
07.2020 - 01.2021
  • Handled cash transactions accurately while collecting payments upon delivery completion.
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
  • Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.

Sales Agent

Tianshi Ltd
10.2015 - 02.2017
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Education

Political Science & Dance Studies

University Of Ghana
Legon-Accra
10.2022

WASSCE Certificate - General Science

Achimota Senior High
Achimota-Accra
05.2015

Skills

  • Strong negotiation
  • Sales Presentations
  • Objection handling
  • Relationship Development
  • Customer Acquisition
  • Service Sales
  • Product Sales
  • Fast learner
  • Digital marketing

Timeline

Direct Sales Agent

Enterprise Life Insurance
05.2024 - Current

Sales Executive

Jibuco Ltd
01.2024 - Current

National Service Person

Accra Metropolitan Assembly (AMA)
11.2022 - 10.2023

Delivery Rider

Oliver Twist Shack
07.2020 - 01.2021

Sales Agent

Tianshi Ltd
10.2015 - 02.2017

Political Science & Dance Studies

University Of Ghana

WASSCE Certificate - General Science

Achimota Senior High

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Delali Adrah