DEDELI PATAMIA
Accra
Summary
Professional, detail-oriented, and adaptable customer service and clinical support professional with experience in administrative assistance, client relations, and healthcare environments. Skilled in communication, record management, customer interaction, and teamwork. Known for reliability, empathy, and the ability to work efficiently in fast-paced service and healthcare settings.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support & Social Media Team
DrDoGood
01.2026 - Current
- Managed online engagement, delivering timely and professional support to enhance customer satisfaction
- Responded to customer inquiries through calls, messages, and social media platforms
- Facilitated client follow-ups and resolved issues to improve customer experience
- Maintained accurate customer records to support effective communication and service delivery
Clinical Internship Experience (Nurse Assistant)
Korle Bu Teaching Hospital
10.2023 - 08.2025
- Assisted nurses in delivering patient care and executing clinical procedures to enhance patient well-being
- Monitored vital signs and supported patient comfort
- Ensured adherence to hygiene standards and infection prevention protocols to safeguard patient health
- Assisted in maintaining accurate patient documentation at healthcare facilities.
- Engaged in practical training across multiple hospitals, enhancing skills through hands-on patient care.
Sales Personnel
Morene Mother Care & M2 Supermarket
09.2020 - 01.2021
- Guided customers in product selection and addressed inquiries to enhance satisfaction
- Processed sales transactions and managed cash to ensure accurate financial operations
- Organized store layout and supported inventory management to improve shopping experience
- Maintained store organization and inventory support
Education
Nurse Assistant - General nursing
Martin Luther Health Training School
08.2023 - 08.2025
WASSCE - Elective Maths, Business Management, Economics, Financial accounting
Ghana National College
10.2017 - 09.2020
Skills
- Customer Support
- Microsoft office
- Verbal communication
- Documentation
- Record Keeping
- Time Management
- Organization
- Attention To Details
- Problem Solving
- Teamwork
- Professional Ethics
- Patient Care
- Infection control
Languages
English
Advanced
C1
Ga
Upper Intermediate
B2
Twi
Elementary
A2
Ewe
Beginner
A1
Timeline
Customer Support & Social Media Team
DrDoGood
01.2026 - Current
Clinical Internship Experience (Nurse Assistant)
Korle Bu Teaching Hospital
10.2023 - 08.2025
Nurse Assistant - General nursing
Martin Luther Health Training School
08.2023 - 08.2025
Sales Personnel
Morene Mother Care & M2 Supermarket
09.2020 - 01.2021
WASSCE - Elective Maths, Business Management, Economics, Financial accounting
Ghana National College
10.2017 - 09.2020