Summary
Work History
Education
Skills
Accomplishments
Timeline
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Deborah Fremah Nketiah

Deborah Fremah Nketiah

Kumasi

Summary

Compassionate phlebotomist with extensive experience at MDs Lancet Laboratory, excelling in venipuncture and patient care. Demonstrated ability to enhance patient satisfaction through effective communication and adherence to infection control protocols. Proven track record in specimen handling and quality assurance, contributing to timely test results and improved patient outcomes.

Work History

Phlebotomist

MDs Lancet Laboratory
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Verified patients' identification for proper sample collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Provided guidance and support to laboratory personnel.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Handled insurance verification tasks using Software and Software to validate patient insurance information.

Education

Science Laboratory Technology HND - Applied Science

Accra Technical University
Accra

Wasce - Science

Kumasi Senior High Technical School
Kumasi- Patasi
07.2018

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • Patient confidentiality
  • Venipuncture expertise
  • Blood collection techniques
  • Specimen labeling procedures
  • Patient support
  • Blood culture collection
  • Data entry
  • Specimen preparation
  • Infection control
  • Quality control
  • Paperwork processing
  • Pediatric phlebotomy
  • Recording data
  • Patient preparation
  • Quality control guidelines
  • Sample storage
  • Skin puncture
  • Geriatric phlebotomy
  • Adaptable approach
  • Medical records management
  • Butterfly venipuncture
  • Health education
  • Medical office administration
  • Quality assurance
  • Medical records maintenance
  • Staff management
  • Medical testing
  • Medical records review
  • Diagnostic testing
  • Personal protective equipment usage
  • Health and safety
  • Medical terminology
  • Technical troubleshooting
  • Emergency response training
  • Patient assessment
  • Regulatory compliance
  • Venipuncture and capillary puncture
  • Anatomy and physiology
  • Medical records handling
  • Communication
  • Proper labeling
  • Process improvement initiatives
  • Therapeutic phlebotomy
  • Laboratory procedures understanding
  • Multi-sample collection
  • Specimen collection and storage
  • Blood component separation
  • Blood collection
  • Sanitation and sterilization
  • On-site testing
  • Sample labeling
  • Time management
  • Multitasking Abilities
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Venipuncture
  • Venipuncture
  • Phlebotomy technician (PT)
  • Finger stick method
  • Problem-solving
  • Sample processing
  • Decision-making
  • Phlebotomy technician
  • Multitasking
  • Excellent communication
  • Data confidentiality

Accomplishments

Winner of beauty contest in 2021

Main girls prefect in senior high school 2017-2018

Most sociable girl in my department-2023

Timeline

Phlebotomist

MDs Lancet Laboratory

Science Laboratory Technology HND - Applied Science

Accra Technical University

Wasce - Science

Kumasi Senior High Technical School
Deborah Fremah Nketiah