Deborah Afua Donkoh
Accra
Summary
A challenging and rewarding position with a multinational company Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
16
16
years of professional experience
Work History
CUSTOMER RELATIONS OFFICER
Barcelós Restaurant, Accra
- Received and filed letters
- Kept and retrieved reports and records of items that were delivered from store
- Assisted guests sometimes in their selection of menu
- Supervised staffs in each department
- Monitored all activities within departments
- Ensured guests were satisfied with what paid for.
INTERNSHIP
Blue Royal Hotel, Accra
2007.09 - 2007.10
- Performed house keeping
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Maintained database systems to track and analyze operational data.
BRANCH MANAGER
Zoomlion Private Services Ltd.
2023.03 - Current
- Managing resources and staff, developing and attaining sales, goals and delivering customer services
- Prepared weekly and monthly fuel reports
- Prepare budget for branch
- Growing branch revenue
- Prepared weekly and monthly operational and revenue reports
- Oversees the performance of other employees who work in the branch
- Prepared drivers schedules for the month
- Train staff on basic safety precautions
- Supervised Revenue Officers on daily basis and monitor their payment into the electronic system.
JANITORIAL OFFICER
Meridian Waste Management Limited
2020.02 - 2023.02
- Exercise overall managerial and supervisory control over all Staff that falls within the department towards the achievement of set goals
- Supervised all cleaning contracts that falls under the domain of the company
- Liaised with other staff to solicit for contracts from other sources
- Performed other operational and administrative duties that is assigned to me
- Prepared monthly reports for activities that was carried out within that month
- Trained staff within the department on effective cleaning.
JANITORIAL OFFICER
Metropolitan Waste and Allied Services
2017.02 - 2020.01
- Exercise overall managerial and supervisory control over all Staff that falls within the department towards the achievement of set goals
- Supervised all cleaning contracts that falls under the domain of the company
- Liaised with other staff to solicit for contracts from other sources
- Performed other operational and administrative duties that is assigned to me
- Prepared monthly reports for activities that was carried out within that month
- Trained staff within the department on effective cleaning.
DISTRICT MANAGER
Zoomlion Ghana Limited (Ablekuma South Sub Metro Accra)
2016.08 - 2017.02
- Exercise overall managerial, supervisory control and performed other HR duties over all District Staff towards the achievement of set goals
- Institute the right systems and procedures and ensure they are established and maintained to drive performance within the district
- Responsible for the company’s operations in the district
- Prepare monthly reports for the Sub-Metropolitan Assembly
- Lead, motivate, train and develop team to deliver professional service to clients
- Manage cordial relationships with key partners in the district.
DISTRICT OPERATIONS SUPERVISOR
Zoomlion Ghana Limited (Ablekuma North Sub Metro Accra)
2013.04 - 2016.07
- Performed HR duties alongside received, check and process data for staffs in the district
- Prepared monthly operational reports for the Sub-Metropolitan Assembly
- Supervise workmen on the field
- Organize group work within the Sub Metro
- Convey meetings within the Sub Metro.
INTERNSHIP
Zoomlion Ghana Limited (Accra Zone, Accra)
2012.07 - 2013.02
- Performed Administrative duties
- Issued fuel coupons and dispensed fuel
- Compiled stores and fuel reports Monthly
- Monitored clean up exercises
- Compiled list of workers during clean up exercises.
CANTEEN ASSISTANT
Mt. Olivet Methodist Academy, Accra
2010.07 - 2011.04
- Supervised cooks
- Prepared reports
- Received, checked and processed data
- Requested prices from suppliers for various food items, analyzed data - sense checked with head of unit.
NATIONAL SERVICE PERSONNEL & CONTRACT STAFF
Ussher Polyclinic, Accra
2008.11 - 2009.11
- Received and filed letters
- Dispensed drugs to patients
- Dispatched letters to the appropriate office
- Priced drugs
- Assisted in stock taking exercises at the stores.
Education
Project Management Professional -
Project Management Institute, Pensilvania
BSc Human Resource Management -
University of Education, Winneba (UCOMs Campus, Accra)
06.2013
HND Hospitality Management -
Accra Technical University, Accra
08.2008
Diploma in Sugar Craft -
Cake Tekniks Institute, Accra
08.2005
SSSCE, Home Economics -
Aburi Girls Senior High School, Aburi
07.2003
Skills
- Proficient in use of Microsoft Office Word, Excel and Power Point
- Good verbal and written communication abilities
- Detail-oriented and ability to prepare clear presentations and reports
- Effective team player who understands value of working together towards common goal
- Organized and comfortable working in multi-tasking project-oriented environment
- Experienced and effective at training new employees and co-workers alike
Training Programs
- Training and inauguration of Zoomlion Regional Board
- Customer service conference by ZENITH BANK
- Training on Leadership Roles and Skills by JOSPONG GROUP
- Preparing of Work Plan, Budgeting and Budgetary Control by JOSPONG GROUP
- Dynamic relationship at the work place by INNOVA Consults
- Training on Health, Safety and Environment by Zoomlion Ghana limited
- Project Management Professional by Certified Learning Solutions
- Personal Grooming by Jospong Academy
- Contract Management by Jospong Academy
- Negotiation Skills by Jospong Academy
References
- Mr. George Kwame Aguadze, Assist. Manager, Zoomlion Ghana Limited, Madina Accra, 0208630963/0248640747, geogloy@yahoo.com
- Joseph Roland Aryee, P.O. Box DS615, Dansoman Accra, Accra, +233 201155 124 / +233 244 609 139, joaryee@yahoo.com
- David Max-Fugar, General Manager, Adom Media Group, +233 26 755 1155, david.maxfugar@gmail.com
Hobbies and Interests
Reading, Singing, Cooking and watching movies
Timeline
BRANCH MANAGER
Zoomlion Private Services Ltd.
2023.03 - Current
JANITORIAL OFFICER
Meridian Waste Management Limited
2020.02 - 2023.02
JANITORIAL OFFICER
Metropolitan Waste and Allied Services
2017.02 - 2020.01
DISTRICT MANAGER
Zoomlion Ghana Limited (Ablekuma South Sub Metro Accra)
2016.08 - 2017.02
DISTRICT OPERATIONS SUPERVISOR
Zoomlion Ghana Limited (Ablekuma North Sub Metro Accra)
2013.04 - 2016.07
INTERNSHIP
Zoomlion Ghana Limited (Accra Zone, Accra)
2012.07 - 2013.02
CANTEEN ASSISTANT
Mt. Olivet Methodist Academy, Accra
2010.07 - 2011.04
NATIONAL SERVICE PERSONNEL & CONTRACT STAFF
Ussher Polyclinic, Accra
2008.11 - 2009.11
INTERNSHIP
Blue Royal Hotel, Accra
2007.09 - 2007.10
CUSTOMER RELATIONS OFFICER
Barcelós Restaurant, Accra
Project Management Professional -
Project Management Institute, Pensilvania
BSc Human Resource Management -
University of Education, Winneba (UCOMs Campus, Accra)
HND Hospitality Management -
Accra Technical University, Accra
Diploma in Sugar Craft -
Cake Tekniks Institute, Accra
SSSCE, Home Economics -
Aburi Girls Senior High School, Aburi
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