Deborah Tetteh
Receptionist
Accra
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
Madam Farah
Doha
02.2018 - 03.2020
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected Type payments, processed transactions and updated relevant records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Housekeeper
Erm Amer Zuhairy
Damam
01.2015 - 05.2017
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Sorted, laundered and put away various laundry items.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Adhered to professional house cleaning checklist.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Rotated linens in storerooms and replenished when supplies ran low.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School - General Studies
Manhean Senior High
Tema New Town 05.2011 - 06.2014
Skills
Administrative Support
Scheduling
Office Management
Clerical Suppo
Customer/Client relations
Meeting Preparation
Information Protection
Calendar Management
Document Management
Scheduling appointments
Record preparation
Expense Reporting
Data inputting
Mail handling
Multi-line telephone operation
Time Management
Data Entry
Bookkeeping
File Management
Visitor and Customer Relations
Claims Handling
Continuous Improvement
Courteous and Professional
Catering Coordination
Timeline
Receptionist
Madam Farah
02.2018 - 03.2020
Housekeeper
Erm Amer Zuhairy
01.2015 - 05.2017
High School - General Studies
Manhean Senior High
05.2011 - 06.2014