DEBORAH OWUSU ANSAH
Administrator
ACCRA,
Summary
Detail-oriented and customer-focused Administrative and Call Centre Professional with experience in handling high volumes of inbound and outbound calls, managing client records, and streamlining administrative processes. Adept at data entry, inventory management, and customer service coordination, with a strong background in procurement and supply chain management. Proven ability to enhance operational efficiency and deliver top-notch client support in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Call Centre & Administrative Agent
mPharma Pharmaceutical Company Limited
ACCRA
01.2024 - Current
- Manage high-volume inbound and outbound calls (300+ per week) to assist patients with medication inquiries, appointment scheduling, and follow-ups.
- Maintain and update patient records, ensuring data accuracy, and confidentiality.
- Coordinate administrative tasks such as handling documentation, reports, and inventory tracking to support office operations.
- Collaborate with internal teams to enhance customer experience, and improve operational efficiency.
Teacher
Christ Kids Academy
KUMASI
01.2023 - 12.2023
- Provided administrative support by maintaining student records, preparing reports, and organizing school files.
- Assisted in coordinating school events, meetings, and parent-teacher interactions.
- Managed classroom materials, and maintained accurate attendance records.
- Implement behavior management strategies that reinforce positive behavior and encourage students to develop strong social-emotional skills.
Education
Bachelor of Science - RESOURCE ENTERPRISE AND ENTREPRENEURSHIP
UNIVERSITY OF ENERGY AND NATURAL RESOURCES
SUNYANI, GHANA10.2021
DIPLOMA - PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
Sunyani Technical University
SUNYANI, GHANA05.2018
Skills
- Administrative support and coordination
- Customer service and relationship management
- Google Sheets proficiency
- Data entry and record-keeping
- Effective communication and problem-solving
- Microsoft Office Suite (Excel, Word)
- Call handling and client engagement
- Report preparation and documentation
Languages
English, First Language
Timeline
Call Centre & Administrative Agent
mPharma Pharmaceutical Company Limited
01.2024 - Current
Teacher
Christ Kids Academy
01.2023 - 12.2023
Bachelor of Science - RESOURCE ENTERPRISE AND ENTREPRENEURSHIP
UNIVERSITY OF ENERGY AND NATURAL RESOURCES
DIPLOMA - PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
Sunyani Technical University
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