Deborah Makomba
Dormaa Ahenkro,Ghana
Summary
I am a skilled Waitress with approximately six (6) years of experience in the hotel and hospitality industry, adept at operating in fast-paced environments with demanding objectives for sales, service and quality. I have worked and risen through the ranks of the industry with in-depth knowledge of managerial roles. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on a demanding role with room for advancement.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Founder/Managing Director
Demak Food Services
Tuobodom, Ghana
12.2021 - Current
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- provided training for waitresses and waiters on customer communication
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Maximised profitability by maintaining up-to-date knowledge of daily specials, promotions and regular menu items.
Matron/Part time
PEAL Preparatory school
Dormaa Ahenkro, Ghana
01.2020 - Current
- Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
- Oversaw kitchen operations for in-house dining and outside catering events, maintaining reliable, quality food service.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
Waitress
MALAIKA RESTAURANT
Dormaa Ahenkro, Ghana
06.2018 - 01.2020
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Provided efficient food and drink service for high levels of customer satisfaction.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Higher National Diploma - Hotel, Catering, and institutional management
Sunyani Technical University
Ghana 08.2015 - 03.2018
WASSCE - Home Science
Tuobodom Senior High Technical School
Ghana 09.2009 - 01.2013
Skills
- Food presentation
- Food and beverage specialist
- Expert multitasker
- Guest needs anticipation
- Marketing and sales experience
- Customer rapport building
- Food hygiene protocol
- Allergy awareness
Languages
English
Fluent
References
Ms Shirley Abene: Proprietress Peal Preparatory School
email: abene.shirley4@gmail.com
Ms Afebil Rita ; Manager MALAIKA Restaurant
Tel: 0546522716
Timeline
Founder/Managing Director
Demak Food Services
12.2021 - Current
Matron/Part time
PEAL Preparatory school
01.2020 - Current
Waitress
MALAIKA RESTAURANT
06.2018 - 01.2020
Higher National Diploma - Hotel, Catering, and institutional management
Sunyani Technical University
08.2015 - 03.2018
WASSCE - Home Science
Tuobodom Senior High Technical School
09.2009 - 01.2013
Similar Profiles
Roxana AlemanRoxana Aleman
Cook at Guest Services and Food Services DepartmentCook at Guest Services and Food Services Department
DEMARIO MASONDEMARIO MASON
Order Picker at SYSCO Food ServicesOrder Picker at SYSCO Food Services
EVAN RodriguezEVAN Rodriguez
Transportation Supervisor at SYSCO Food ServicesTransportation Supervisor at SYSCO Food Services
Kennedy AdjeiKennedy Adjei
General Supervisor at JOADDAI CO. LTDGeneral Supervisor at JOADDAI CO. LTD
FRANK OWUSUFRANK OWUSU
Secretary at Ghana Nurses and Midwives Association (GRNMA)Secretary at Ghana Nurses and Midwives Association (GRNMA)