Deborah Maabena Gyebi
Accra
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure a position that befits my resume. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DIGITAL MARKETER
BYF Consult
Accra
09.2019 - 10.2019
- Manage databases and input information, data, and records (Data Cycle)
- Assist in preparing information and research materials; create and maintain PowerPoint presentations
- Research on Data (Scouting) and gather documentation on company & competitors’ position in the industry
- Update and post supervised social media and website content; respond to web correspondence, social media posts, and emails
- Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web)
- Social media management (LinkedIn, Facebook)
- Facebook Job Portal & Website (Getting Applicants)
- Collecting candidate information for Email messaging
- Content Creation on Social media handles
- Updating outstanding requisition on Board
- Research on upcoming seminars and events
- Networking with HR & Decision makers on linkedIn, and other duties assigned.
CUSTOMER SERVICE REPRESENTATIVE
GEMAS RECRUITMENT AND SPORTS CONSULT
Taifa Norway
07.2019 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Any other duty assigned to me by my supervisor.
- Monitoring the company’s advertisement on the radio airwaves (hot fm).
- Making daily reports to the administrative manager.
MOBILE MEDIA REPRESENTATIVE
TXT GHANA
Abelemkpe
01.2013 - 07.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Sales and marketing of txtconnect (bulk messaging platform) & other products via phone call or scouting.
- Making daily reports.
- Signing clients onto the Txtconnect platform.
NETWORK SUPPORT ASSISTANT
IS INTERNET SOLUTIONS
Accra PRT
07.2011 - 07.2012
- Installed, maintained and supported network and voice-related hardware, software and communication links for design.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Managed software and hardware issues for end-users.
- Responsible for managed Services.
- Managing the inventory of stocks at the company’s stores using the CRM vtiger software.
- Drawing and designing clients network diagrams using the Microsoft office Visio.
- Monitoring and solving escalated issues from the call centre.
- Provide technical Support to both internal and external customers.
- Ensure that all sites are properly updated on all network management systems.
- Work with remote teams and take constructive feedback from other engineers.
- Provide support to the GSC to solve client related issues.
IT ASSISTANT
SEATEC TELECOM SERVICES LIMITED
Trade Fair
03.2011 - 06.2011
- Assessing the IT needs of managers and staff and providing IT support to their work.
- Assessing the Company’s internal IT network and assist with maintaining it to ensure continuous improvement in efficiency and effectiveness.
- Assist in the development and growth of Data and VoIP line of business by marketing the Alcatel Data switches and IP telephones.
- Any other duties as may be assigned by my supervisor.
Education
BACHELOR OF SCIENCE - MATHEMATICAL SCIENCE, Statistics and computer science
UNIVERSITY OF GHANA, LEGON
ACCRA, Ghana06.2008
Skills
- Data visualization
- Communication skills
- Competitive Research
- Numerical Skills
- Outreach Initiatives
- Interpersonal Relations
Certification
- Computer Networks: CCNA, Cisco Certified Network Associate, 01/05/10, 12/21/10
- Professional Certificate in Data Analytics, Skills in using Tableau, Power Bi and Statistics to analyze data to tell a story, 07/08/24, 09/14/24
- Certificate of Achievements: PMI Authorised PMP Exams Prep, Cambridge Center of Excellence, 10/26/24, 11/30/24
Accomplishments
- Won a competition to write a story for a newspaper firm, Spectators
- Embarked on a project to design an information system for a pharmacy shop, Fidel Pharmacy.
- Designed an Alumni database for CACS, College of Agricultural and Consumer sciences.
- Embarked on a project to conduct a competitive research for Txt Ghana and their competitors in terms of their clients base, products/services and support System, Txt Gh.
Languages
- Twi
- Ga
- English
- Twi
- Ga
Timeline
DIGITAL MARKETER
BYF Consult
09.2019 - 10.2019
CUSTOMER SERVICE REPRESENTATIVE
GEMAS RECRUITMENT AND SPORTS CONSULT
07.2019 - 08.2019
MOBILE MEDIA REPRESENTATIVE
TXT GHANA
01.2013 - 07.2014
NETWORK SUPPORT ASSISTANT
IS INTERNET SOLUTIONS
07.2011 - 07.2012
IT ASSISTANT
SEATEC TELECOM SERVICES LIMITED
03.2011 - 06.2011
BACHELOR OF SCIENCE - MATHEMATICAL SCIENCE, Statistics and computer science
UNIVERSITY OF GHANA, LEGON