DEBORAH ARTHUR-FOLIVIE

• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Handled [Number] calls per day to address customer inquiries and concerns.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Worked flexible hours across night, weekend and holiday shifts.
• Increased customer satisfaction by resolving issues.
• Identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked with customers to understand needs and provide excellent service.
• Collaborated with team members to achieve target results.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Prepared annual budgets with controls to prevent overages.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Developed effective business plans to align strategic decisions with long-term objectives.

Conduct confirmations of orders of Mobile Money transactions for clients

· Advising clients on possible fraud on their mobile money account

· Opening of bank accounts for clients

· Offering Insurance Services in Auto and Life

· Offering travel assistance with visa and tickets for clients.

· Accredited Sales Agent for ALHET INSURANCE BROKERS

· Accredited Jumia online shopping platform as a pick up hub within the airport enclave.

· Accredited Fidelity and Eco bank Bank Agent

• Used coordination and planning skills to achieve results according to schedule.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used Microsoft Word and other software tools to create documents and other communications.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Ticketing and Reservations
• Accounting for revenue document for the Airline.
• Issuing of ID Tickets for Staff and other Airline Staff.
• Checking of sales report and cash of Sales Executives.
• Preparing weekly Duty Roster for Commercial Sales Executives and Supervisors.
• Collating of daily and monthly sales report for commercial and finance department.

• Supervising and coordinating customer service activities both at Airport and Head Office.
• Resolving complaints and answering of queries from customers regarding services and procedures accurately.

· Collating refund reports.

• Coordinating all group booking requests.
• Preparation of Duty Roster effective distribution manpower.
• Designed an evaluation plan and on job training template for new sales executives.
• Support new joiners to be abreast with the Radix Reservation System and all other POS logistics entries.

Designed a google sheet template to collate ancillary on courier services on domestic routes accessible by all domestic stations

• Passenger Handling
• Ticketing and Reservation
• Preparing Daily Sales Report
• Customer service/Call centre
• Accounting for revenue document for the Airline
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Delivered services to customer locations within specific timeframes.

• Passenger Handling
• Check In
• Meeting of flights
• Boarding Gate procedures
• Preparation of flight report

Coordinating with Airline officials for any updates about flights

• Increased customer satisfaction by resolving issues.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved problems, improved operations and provided exceptional service.
• Passenger Handling
• Ticketing& Reservation
• Preparing Daily Sales Report
• Preparing Monthly Revenue Sales Report
• Ticket Stock Control
• Accounting for Revenue documents
• Customer Service
• Accounting for Excess baggage, Upgrades, Ticket Sales per flight

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
• Carried out day-to-day duties accurately and efficiently.
• Increased customer satisfaction by resolving issues.

· Reservation& ticketing

· Tickets Stock control

· Preparation of Passenger Sales Report

· Barter and Complimentary tickets issuance

· Passenger Handling at the Airport

· Attending Sales Team Meetings

· Assisting the reservation Manager

· Cashier

· Front Desk Attendant

· Reservation and ticketing

· Cashier

· Passenger Handling at the Airport

· Excess Luggage Control

· Assisting the Reservation Manager

· Attending Sales Team Meetings

· Front Desk Attendant

· Reservation & Ticketing

· Cashier

· Passenger Handling at the airport

· Excess Luggage Control

· Tour Guide