Davina Asirifua Koomson
Accra
Summary
To become a Human Resource Practitioner and seek the needs or concerns of others and also build up an interpersonal relationship with people. Furthermore, seek to enhance the reputation of my career in Human Resource Management and Communication Studies and skills.
A dedicated and highly motivated person, I have analytical skills, attention to detail, and ability to work under pressure, I have a proven track record of managing complex financial projects, optimizing budgets and improving financial reporting accuracy
Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
5
5
years of professional experience
4038
4038
years of post-secondary education
Work History
Customer Service Representative
LETSHEGO SAVINGS AND LOANS
07.2025 - Current
- Assisted customers with inquiries about loans and savings products.
- Managed account updates and processed customer transactions efficiently.
- Collaborated with team members to resolve customer complaints promptly.
- Educated clients on financial services and application procedures effectively.
- Conducted follow-up calls to ensure customer satisfaction with services provided.
- Provided training and support to new staff on customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
Internship
Ghana Cocoa Board
07.2021 - Current
- Assist in preparation of Bank Reconciliation Statements
- Recording of daily petty cash transactions
- Assist in monthly stock taking and recording
- Receiving and recording guesthouse daily returns
- Perform other related tasks
National Service
LETSHEGO Savings and Loans
11.2023 - 11.2024
- Keeping track of assigned accounts to identify outstanding debts
- Handling questions or complaints
- Maintaining a record of the collection and status of accounts
Education
BACHELOR OF SCIENCE - ADMINISTRATION, HUMAN RESOURCE MANAGEMENT
UNIVERSITY OF GHANA
ACCRA 08.2019 - 01.2023
WASSCE -
ST.ANDREW'S SENIOR HIGH SCHOOL
BECE -
INTERNATIONAL COMMUNITY SCHOOL(I.C.S)
Skills
- Customer relationship management
- Financial product knowledge
- Complaint resolution
- Account tracking
- Debt negotiations
- Default risk assessment
- Account reconciliation
- Active listening
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Adaptability
- Issue investigation
- Goal-oriented mindset
- Payment acceptance
- Call center background
- Patience and persistence
- Performance improvement techniques
- Performance improvements
References
- Mr. Ebenezer Kwabla Mensah, Ghana Cocoa Board, Senior Accounts Officer, orickyb@yahoo.com, +233242280080
- Mr. Obed Ohene-Gyan, Kumad Global Impact / Afarinick Company Limited, District Account Officer, obedgyan3@gmail.com, +233548039971
- Mr. Frank Ahwoi, Guinness Ghana Breweries, Sales Department, frankahwoi86@gmail.com, +233545364355
Personal Information
- Date of Birth: 06/27/02
- Gender: Female
- Nationality: Ghanaian
- Marital Status: Single
- Religion: Christian
Languages
- Twi
- English
Languages
English
First Language
Timeline
Customer Service Representative
LETSHEGO SAVINGS AND LOANS
07.2025 - Current
National Service
LETSHEGO Savings and Loans
11.2023 - 11.2024
Internship
Ghana Cocoa Board
07.2021 - Current
BACHELOR OF SCIENCE - ADMINISTRATION, HUMAN RESOURCE MANAGEMENT
UNIVERSITY OF GHANA
08.2019 - 01.2023
WASSCE -
ST.ANDREW'S SENIOR HIGH SCHOOL
BECE -
INTERNATIONAL COMMUNITY SCHOOL(I.C.S)