Summary
Overview
Work History
Education
Skills
singing
Timeline
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DAVID, MARCUS TORNU

DAVID, MARCUS TORNU

Accra

Summary

Results-oriented Operations Executive with wide experience handling business operations, personnel and financials. Great expertise in auditing and management consulting. In-depth knowledge of business planning and forecasting.

Overview

17
17
years of professional experience

Work History

OPERATIONS OFFICER

SERVICES INTEGRITY SAVINGS AND LOANS
10.2018 - Current
  • Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
  • Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
  • Improved branch efficiency by streamlining operational processes and implementing best practices.
  • Enhanced customer satisfaction with prompt issue resolution and personalized service.
  • Managed daily operations, ensuring smooth and efficient branch functioning.
  • Increased revenue by identifying growth opportunities in the local market and executing targeted marketing campaigns.
  • Reduced operational costs through thorough expense analysis and implementation of cost-saving measures.
  • Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
  • Developed strong relationships with clients to foster loyalty and new business referrals.
  • Collaborated with other departments to maximize cross-selling opportunities and improve overall performance metrics.
  • Coached team members on best practices, enhancing their skill sets for career advancement opportunities within the company.
  • Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
  • Ensured accurate record-keeping by implementing robust documentation systems for financial transactions and customer interactions alike.
  • Addressed customer complaints effectively, restoring client confidence in our organization while preventing similar issues from arising again in the future.
  • Balanced daily cash and ATM, immediately documenting inaccuracies.
  • Examined customer loan applications for loan approvals and denials.

QUALITY ASSURANCE REPRESENTATIVE

ECOBANK GHANA LTD
09.2017 - 07.2018
  • Improved product quality by implementing comprehensive testing procedures and documenting results.
  • Enhanced customer satisfaction by identifying and resolving product defects in a timely manner.
  • Collaborated with cross-functional teams to address quality issues and implement corrective actions.
  • Streamlined QA processes for increased efficiency, reducing time spent on repetitive tasks.
  • Conducted thorough audits of production facilities, ensuring compliance with industry standards and regulations.
  • Maintained detailed records of test results, providing valuable data for future process improvements.
  • Performed root cause analysis on identified defects, contributing to effective problem resolution and prevention strategies.
  • Performed call audits to monitor regulatory compliance.

Operations Officer & TELLER

ECOBANK GHANA LTD
07.2007 - 09.2017
  • Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
  • Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
  • Optimized business processes to foster operational efficiency.
  • Drove team engagement to achieve aggressive company targets.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

PROFESSIONAL CERTIFICATION - ACCOUNTING

INSTITUTE OF CHARTERED ACCOUNTANT, GHANA
ACCRA, GHANA
07.2024

Bachelor of Science - ACCOUNTING

GHANA TECHNOLOGY UNIVERSITY
ACCRA GHANA
10.2016

MBA - FINANCE

OPEN UNIVERSITY, MALAYSIA
ACCRA GHANA
11.2014

No Degree - ACCOUNTING HND.

KOFORIDUA TECHNICAL UNIVERSITY
KOFORIDUA
08.2005

Skills

  • Resource Allocation
  • Budget Development
  • Procedure optimization
  • Office Administration
  • Organizational Efficiency
  • Leadership training
  • Marketing
  • Operations Management
  • Cost Control
  • Customer Service Management
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Effective Communication
  • Multitasking Abilities
  • Interpersonal Skills

singing

An amazing singer

Timeline

OPERATIONS OFFICER

SERVICES INTEGRITY SAVINGS AND LOANS
10.2018 - Current

QUALITY ASSURANCE REPRESENTATIVE

ECOBANK GHANA LTD
09.2017 - 07.2018

Operations Officer & TELLER

ECOBANK GHANA LTD
07.2007 - 09.2017

PROFESSIONAL CERTIFICATION - ACCOUNTING

INSTITUTE OF CHARTERED ACCOUNTANT, GHANA

Bachelor of Science - ACCOUNTING

GHANA TECHNOLOGY UNIVERSITY

MBA - FINANCE

OPEN UNIVERSITY, MALAYSIA

No Degree - ACCOUNTING HND.

KOFORIDUA TECHNICAL UNIVERSITY

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DAVID, MARCUS TORNU