DAVID K.M.A SAM-NEWTON
HUMAN RESOURCE OFFICER /ADMINISTRATIVE OFFICER/ CUSTOMER CARE REPRESENTATIVE
ACCRA
Summary
Results-driven Senior Human Resources Manager focused on standardizing and consolidating policies for lean and effective HR department. Dedicated to strong employee relations and high job satisfaction for workers at all levels. Promoting 5year record of success cultivating positive and growth-focused work cultures to foster employee satisfaction and retention.
Overview
14
14
years of professional experience
Work History
SENIOR HUMAN RESOURCE MANAGER
GHANA HEALTH SERVICE - BORTIANOR POLYCLINIC
04.2019 - Current
- Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
- Organized and led staff orientation programs and training to promote collaboration.
- Created programs to reduce turnover and improve employee engagement in daily business process.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
HUMAN RESOURCE OFFICER
MTN GHANA / ISON BPO GHANA
08.2018 - 12.2019
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes
- Coordinated employee placements and administrative details
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues
CALL CENTER REPRESENTETIVE
MTN GHANA / ISON BPO GHANA
04.2015 - 08.2018
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Placed outbound customer service or customer satisfaction calls to follow up on issues
NATIONAL SERVICE PERSONNEL
SEED PRODUATION UNIT OF COCOBOD
09.2013 - 08.2014
- Maintained inventory records of documents.
- Established and maintained relationships with regional officers, visitors and contractors.
- Planned and implemented strategies for improving customer service and satisfaction with regional officers.
- Trained and guided team members to maintain high productivity and performance metrics
REGISTRATION OFFICER
National Identification Authority (NIA)
12.2009 - 06.2010
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Updated clients contact information to support accurate electronic records.
- Answered clients questions and inquiries regarding registration process and documentation.
Education
Level 6-Graduate Diploma/Degree - Human Resource Management
Pentecost University College
ACCRA06.2013
Higher National Diploma (Level 5) - Human Resource Management
Pentecost University College
ACCRA01.2012
Certificate - (level 4) - Human Resource Management
Pentecost University College
ACCRA01.2011
WASSCE -
Armed Forces Secondary Technical School
ACCRA06.2007
B.E.C.E. -
Mallam New Life Junior Secondary School
ACCRA01.2004
Skills
- Policy Development
- Microsoft Office Proficiency
- Labor Negotiations
- Building Morale
- Recruitment Strategies
- Recordkeeping
- Employee Onboarding
- Employee Relations
- Staff Management
- Customer Satisfaction
- HR Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
SENIOR HUMAN RESOURCE MANAGER
GHANA HEALTH SERVICE - BORTIANOR POLYCLINIC
04.2019 - Current
HUMAN RESOURCE OFFICER
MTN GHANA / ISON BPO GHANA
08.2018 - 12.2019
CALL CENTER REPRESENTETIVE
MTN GHANA / ISON BPO GHANA
04.2015 - 08.2018
NATIONAL SERVICE PERSONNEL
SEED PRODUATION UNIT OF COCOBOD
09.2013 - 08.2014
REGISTRATION OFFICER
National Identification Authority (NIA)
12.2009 - 06.2010
Level 6-Graduate Diploma/Degree - Human Resource Management
Pentecost University College
Higher National Diploma (Level 5) - Human Resource Management
Pentecost University College
Certificate - (level 4) - Human Resource Management
Pentecost University College
WASSCE -
Armed Forces Secondary Technical School
B.E.C.E. -
Mallam New Life Junior Secondary School
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