DAVID HENAKU ANTWI
Accra
Summary
Dedicated Customer Service Specialist with over 2 years of experience, providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance Gh.
Accra
2022.10 - Current
- Assisted customers with inquiries and provided accurate product information.
- Processed customer orders and managed returns efficiently.
- Handled customer complaints with professionalism and empathy.
- Collaborated with team members to enhance service delivery processes.
- Utilized customer relationship management software to track interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Higher National Diploma - Construction Engineering And Management
Takoradi Technical University
Takoradi, Ghana2021-01
High School Diploma -
Koforidua Secondary Technical School
Koforidua, Ghana2018-06
Skills
- CRM Software Proficiency
- Customer service
- Problem-solving
- Good Telephone Etiquette
- Conflict resolution
- Customer relations
- Organization and time management
- Calm under pressure
Languages
English
First Language
References
References available upon request.
Timeline
Customer Service Representative
Teleperformance Gh.
2022.10 - Current
Higher National Diploma - Construction Engineering And Management
Takoradi Technical University
High School Diploma -
Koforidua Secondary Technical School