David Gyimah Asare
Accra
Summary
Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments. Adept at analyzing system performance and security to drive optimal user experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Manager
St. Michael Specialist Hospital
08.2022 - Current
- Directed system upgrades, enhancing performance and reducing downtime.
- Coordinated resource allocation, ensuring optimal performance across multiple projects.
- Facilitated team meetings, driving effective communication and problem-solving for project success.
- Orchestrated project milestones, ensuring alignment with business goals and seamless integration across systems.
- Monitored system performance and executed upgrades to improve efficiency and reliability.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Oversaw IT department operations and training.
IT Support Consultant
KA Technologies
01.2019 - Current
- Provide technical support for executive leadership, administrative staff, and special company guests, office staff which includes troubleshooting and resolving issues with hardware like desktop computer, PABX system, printers, and mobile devices
- Install, diagnose, and resolve issues related to software applications
- Regularly install Server updates and patches and general maintenance of Network Switches, and
- Firewall Device
- Successfully negotiate and establish partnerships with local vendors and suppliers of IT equipment including printers, scanners, projectors, and other essential hardware
- This helps meet IT procurement needs at competitive price point without compromising on quality or reliability
- Liaising and providing technical support to both local and international subcontractors and vendors to test and commission several IT components
IT Support Consultant
Sallah Ventures
01.2018 - 07.2022
- Provide technical support for executive leadership, administrative staff, and special company guests, office staff of COCA COLA GH
- Install, diagnose, and resolve issues related to software applications
- Led and managed administrative staff to maintain smooth daily operations.
- Received 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Planned revenue generation strategies designed for growth.
- Installation and configuration of Close Circuit Television (CCTV)
- Monitored health and safety measures for guaranteed compliance.
System Engineer/Lecturer
IPMC College of Technology
01.2013 - 07.2022
- Provided technical support and troubleshooting for hardware and software issues
- Managed IT projects and ensured timely completion within budget
- Trained and developed IT support teams to improve service delivery
- Ensured customer satisfaction through timely and effective problem resolution
- Planned hardware and software configurations for new installations in line with budget constraints.
- Developed cost-efficient systems for projects by performing cost-benefit analysis.
- Created control features to verify system met set quality standards.
- Troubleshot and resolved all arising technical issues related to systems.
- Provided clear goals for all project areas, and developed steps to oversee timely execution of tasks.
- Accomplishments: o Travelled domestically across the country to represent IPMC during project implementations and Cooperate Training
- O Gained insights into different cultures and expand my knowledge
- O Networked with lot of companies to work on project for ministry on lands o Provided Training for following institutions: American Embassy Ghana, Volta Lake
- Transport Cooperation Akosombo, Land's Commission, SMD Ghana, Society for African Aid west Africa, Advilla Consult and others.
IT Technician
WINTECH Professional Studies
05.2002 - 12.2009
- Prioritised ticket queue, closing interactions and logging requests upon query resolution.
- Coordinated and executed routine hardware upgrades.
- Supported IT department in contract management and equipment purchasing.
- Optimised desktop, telephony and application infrastructure to meet operational demand.
- Prioritised incoming tickets to facilitate maximum efficiency.
- Resolved service requests within target timeframes.
- Oriented users to operate new software and computer equipment.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Monitored local network to optimise performance.
- Configured software and functions following specifications.
- Ordered new computers and equipments to maintain active supply for department.
- Provided security and privacy of networks and computer systems.
Education
Higher National Diploma - Network Engineering systems
NIIT GHANA
09.2007
High School Diploma - Computer hardware, Grade 1 and 2
NVTI
08.2007
Certificate of Higher Education - High School Education
Kaneshie Secondary Technical School
12.1997
Skills
- System Management
- Network System Administration
- Network Security Management
- System Support
- Analytical Problem-Solving
- Technical Support
- Creative Problem Solving
- Cooperate Training
- Round-the-Clock Support
- Cloud Infrastructure Management
- CCTV Monitoring
- Backup and Recovery Planning
- PABX System Support
- MacOS Proficiency
- Help Desk Ticket Administration
Certification
3
PROFESSIONAL DEVELOPMENT:
Microsoft Certified Solution Expect (MCSE)
Microsoft Certified Solution Associate (MCSA)
International Approved Technical Trainer (IATT)
Information Technology infrastructure Library
Cisco Certified Network Associate
Sharepoint Administration
Exchange Server Administration
Amazon Web Services
Microsoft 365 Teams Administration
Microsoft Certified Trainer
Project Management Skills for Leadership Certificate.
Languages
English
Proficient (C2)
CERTIFICATION
Microsoft Certified Solution Expect (MCSE)
Microsoft Certified Solution Associate (MCSA)
International Approved Technical Trainer (IATT)
Information Technology infrastructure Library
Cisco Certified Network Associate
Sharepoint Administration
Exchange Server Administration
Amazon Cloud Practitioner
Microsoft 365 Teams Administration
Microsoft Certified Trainer
Personal Information
Name & contact
Timeline
IT Manager
St. Michael Specialist Hospital
08.2022 - Current
IT Support Consultant
KA Technologies
01.2019 - Current
IT Support Consultant
Sallah Ventures
01.2018 - 07.2022
System Engineer/Lecturer
IPMC College of Technology
01.2013 - 07.2022
IT Technician
WINTECH Professional Studies
05.2002 - 12.2009
High School Diploma - Computer hardware, Grade 1 and 2
NVTI
Certificate of Higher Education - High School Education
Kaneshie Secondary Technical School
3
PROFESSIONAL DEVELOPMENT:
Microsoft Certified Solution Expect (MCSE)
Microsoft Certified Solution Associate (MCSA)
International Approved Technical Trainer (IATT)
Information Technology infrastructure Library
Cisco Certified Network Associate
Sharepoint Administration
Exchange Server Administration
Amazon Web Services
Microsoft 365 Teams Administration
Microsoft Certified Trainer
Project Management Skills for Leadership Certificate.
Higher National Diploma - Network Engineering systems
NIIT GHANA
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