Summary
Overview
Work History
Education
Skills
References
Timeline
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David Kumordzi

Accra

Summary

Detail-oriented IT Support Specialist with extensive experience in technical support, network troubleshooting, and problem-solving. Proven ability to manage complex technical issues and enhance customer satisfaction through effective communication. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

Overview

25
25
years of professional experience

Work History

IT Support Specialist

Regent University College Of Science and Technology
Accra
08.2007 - Current
  • Provided technical support to users by troubleshooting hardware and software issues.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
  • Collaborated with vendors to acquire necessary hardware components or software licenses at discounted prices.
  • Monitored server performance metrics to identify areas of improvement or optimization.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Guided customers through step-by-step solutions clearly and concisely.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Managed the configuration and setup of customer accounts and systems.
  • Stayed abreast of the latest software developments to enhance job knowledge.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Handled customer service issues by providing guidance or escalating for advanced support.

Data Entry Clerk

Thywill Electrical Works
Accra
04.2004 - 10.2006
  • Reviewed and updated account information in the company computer system.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Provided support to management staff in regards to data entry processes.
  • Created spreadsheets to track data entries.
  • Followed up on pending tasks until completion.
  • Entered daily job executions, took requisitions on job materials, and repaired and maintained computers and laptops.

Assistant IT Instructor

Texstar Computer System
Accra
02.2001 - 08.2003
  • Developed assessments designed to evaluate student understanding of material presented during class sessions.
  • Collaborated with colleagues to develop innovative approaches for teaching IT concepts.
  • Adapted lessons based on individual student needs or interests.
  • Encouraged student participation by creating interactive learning environments.
  • Guided students regarding career paths in the IT field.
  • Demonstrated how to troubleshoot technical issues with computers, printers, and other peripherals.
  • Instructed classes on topics such as programming languages, database management systems, networking fundamentals, and web design principles.
  • Ensured that all safety procedures were followed during laboratory activities involving equipment usage.
  • Planned and led lessons on basic computer skills, keyboard techniques, and Internet use.
  • Instructed classes on topics such as programming languages, database management systems, networking fundamentals, and web design principles.

Education

Some College (No Degree) - Routing And Switching (HCIA)

Huawei ICT Academy
Accra Ghana
03-2021

Bachelor of Science - Computer Information Systems

Regent University College Of Science And Tech.
06-2015

Some College (No Degree) - Information And Communication Technology

Texstar Computer System
Accra, Ghana
11-2000

Some College (No Degree) - Science Education

Adisadel College
Cape Coast
06-1999

Skills

  • Technical support
  • Network troubleshooting
  • Server administration
  • Hardware repair
  • Backup management
  • IT service management
  • Customer relationship management
  • System configuration
  • Problem solving
  • Effective communication
  • Attention to detail
  • Mac systems
  • Application support
  • Antivirus software
  • TCP/IP
  • LAN/WAN
  • Microsoft outlook
  • MS Office proficiency
  • Ticket support system management
  • Desktop support
  • Security protocols
  • Linux programming and administration
  • System administration
  • DHCP, DNS, Ethernet, and firewall proficient
  • Hardware upgrades
  • Hardware and peripherals
  • Time management
  • Windows xp/vista
  • Technical troubleshooting
  • Verbal and written communication
  • Customer service
  • Software installation
  • Data recovery
  • Remote support
  • Application installations
  • Network configuration
  • User support
  • User credential management
  • System diagnostics
  • MS Office proficiency
  • MS Office proficiency

References

References available upon request.

Timeline

IT Support Specialist

Regent University College Of Science and Technology
08.2007 - Current

Data Entry Clerk

Thywill Electrical Works
04.2004 - 10.2006

Assistant IT Instructor

Texstar Computer System
02.2001 - 08.2003

Some College (No Degree) - Routing And Switching (HCIA)

Huawei ICT Academy

Bachelor of Science - Computer Information Systems

Regent University College Of Science And Tech.

Some College (No Degree) - Information And Communication Technology

Texstar Computer System

Some College (No Degree) - Science Education

Adisadel College

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David Kumordzi