Summary
Overview
Work History
Education
Skills
Professional Development
Certification
Projects And Awards
Committee Membership
Hobbies and Interests
Seminars And Training
Affiliations
Accomplishments
References
Timeline
Generic

DAVID JOBSON MITCHUAL

Accra

Summary

Results-oriented IT Professional with over 13 years of experience in leading technology teams and managing IT infrastructure. Seeking to leverage expertise in project management and strategic planning to drive operational excellence and innovation within a forward-thinking organisation. Committed to optimising IT systems, ensuring data security, and supporting business objectives through effective leadership and collaboration.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Information Technology Office (HOD)

Jhpiego Ghana - Johns Hopkins University Affiliate
01.2020 - Current
  • Oversee the efficient operation of the IT infrastructure, including servers and network devices, at the Jhpiego Ghana office.
  • Assessed and designed the company's IT needs, and implemented efficient and effective computer systems to meet its information systems requirements.
  • Maintaining network equipment, including switches, wireless access points, firewalls, Riverbed Steelhead, SonicWALL, SonicWave, printers, UPS units, and a virtualization platform.
  • Established IT policies, standard operating procedures (SOPs), work plans, control systems, and other monitoring mechanisms to effectively manage the unit.
  • Provide service desk support to users, and recommend improvements for IT services.
  • Communicate regularly with the IT team at headquarters (Baltimore, ISTS) to ensure compliance with Jhpiego IT regulations and best practices.
  • Maintained inventory of IT hardware and software assets, ensuring their security.
  • Prepare, document, and communicate systems status reports with the Baltimore ISTS Team (U.S.A).
  • Establish and maintain a comprehensive backup system for all office computers.

Facilities and IT Operations Coordinator (FIOC)

London College of International Business Studies
06.2018 - 12.2019
  • Responsible for building maintenance and operations at the Ghana site, encompassing both IT and Facilities management.
  • Maintained and managed the Campus Area Network Infrastructure, including Servers, Firewalls, Switches, Video Conferencing (VC) systems, and Other related equipment.
  • Ensured smooth connectivity for video conferencing systems between sites in Botswana, South Africa, and the UK.
  • Developed and controlled the IT/Facilities security policy; monitored compliance among staff and students.
  • Provided management with advice on potential security breaches and coordinated the response to security incidents.
  • Oversaw the development and evaluation of organisational policies, procedures, and standards for the provision and use of Facilities and IT services.

Assistant Facility Manager

Lancaster University Ghana
01.2014 - 07.2018
  • Managed two campuses, overseeing both emergency and planned maintenance and repairs within capability.
  • Maintained all equipment, tools, and facilities in safe and optimal condition.
  • Managed on-site contractors, ensuring compliance with health and safety requirements, monitoring performance, and inspecting completed work.
  • Conducted routine inspections of the site, including daily maintenance checks.
  • Maintained a computerized record of all regular checks undertaken.
  • Responsible for the management of cooling and lighting systems throughout the premises.
  • Managed budgets to ensure cost-effectiveness in operations.
  • Ensured facilities met government regulations as well as environmental, health, and security standards.
  • Advised businesses on strategies to increase energy efficiency and reduce costs.
  • Oversaw building projects, renovations, and refurbishments.
  • Negotiated and agreed on contracts with providers for security, parking, cleaning, and catering services.

IT Systems Administrator

London College of International Business Studies
01.2018 - 05.2018
  • Responsible for the effective provisioning, design, development, installation/configuration, support, and maintenance of the University’s mission-critical IT infrastructure, encompassing both hardware and software.
  • Engaged in all aspects of Microsoft Administration, contributing to: Strategic planning, System design, Implementation of the University’s IT systems.

HOD, Information Technology

Lancaster University Ghana
07.2014 - 01.2018
  • Designed, developed, implemented, and coordinated policies and procedures for all areas of information technology to ensure: Data Accuracy, Security, Legal and regulatory compliance, Adherence to Standard Operating Procedures (SOPs).
  • Successfully completed projects by coordinating resources and timelines with both user departments and data centers.
  • Oversaw the planning and execution of all projects developed by the IT department.
  • Managed all aspects of the implementation and operation of information and functional systems for the organisation, including: Software applications, Networks and Phone systems, End-user computers.
  • Enabled effective communication and collaboration between the IT department and other departments, as well as with various external IT service providers.
  • Managed the annual IT budget, ensuring cost-effectiveness and efficient allocation of resources.

IT Systems Administrator

Lancaster University Ghana
07.2014 - 01.2017
  • Designed and recommended information technology requirements to achieve the company’s goals while adhering to budget constraints for implementation.
  • Directed network configuration and installation of computer-related hardware, including the deployment of new systems.
  • Managed legal compliance and Intellectual Property Rights (IPR) protections.
  • Developed and maintained policies and protocols for Management Information Systems (MIS).
  • Managed various hardware components, including: CISCO routers (Cisco Router 2921 UC Bundle, Cisco Router 2901), Switches (4503, 2960, SRW208-K9-G5), ASA (5505), Wireless LAN Controller (2504), VoIP devices (CP-7945G, CP-6921), 24Online Bandwidth Manager (500i), Cyberoam (CR500iNG-XP) and its configurations.
  • Worked within a Microsoft Windows Server environment (2008, 2012).
  • Managed blade configuration, VMware (ESXi and vSphere), and asset management.

IT Support Engineer

Lancaster University Ghana
01.2014 - 06.2014
  • Reviewed and monitored server logs to ensure proper functionality and security.
  • Managed server backups using Symantec Backup Exec, ensuring tapes were stored offsite and recovery capabilities were documented.
  • Created and administered user accounts and email accounts, controlling access permissions as needed.
  • Monitored storage quotas for staff and students, ensuring availability of space by updating SAN storage (Dell AX4-5).
  • Ensured the tape library (Dell Power Vault TL2000) was operational with sufficient tapes for scheduled backups.
  • Maintained maximum availability of wireless internet services using Wireless LAN Controller (2504).

IT Officer

Travel Bureau Ltd
03.2013 - 01.2014
  • Managed information technology and computer systems across three sites by planning, organizing, directing, controlling, and evaluating operations.
  • Developed and implemented policies and procedures for electronic data processing (EDP) and computer systems operations.
  • Controlled budgets and expenditures related to computer systems.
  • Coordinated discussions with management regarding system requirements, specifications, costs, and timelines.
  • Provided orientation and training to new and existing users on system functionalities and best practices.

Network/Systems Engineer

ACS-BPS, A Xerox Company Ltd, Accra, Ghana
05.2011 - 02.2013
  • Managed the Core Network and Active Directory, overseeing: 45 physical servers, 16 client servers, 14 virtual servers, 240 desktop machines.
  • Managed local mail server, McAfee EPOL server, backup systems, WSUS, disaster recovery, and monitoring processes.
  • Administered and maintained DHCP, DNS, WDS, and NAP services.
  • Performed installation and configuration of printers, LAN and WAN equipment, and software.
  • Installed all new hardware and software for the network infrastructure.
  • Performed troubleshooting analysis on servers, workstations, and related systems to resolve issues.

Transaction Processing Lead (Team Lead)

ACS-BPS Ghana Ltd, Accra, Ghana
05.2005 - 03.2010
  • Assigned tasks to transaction processors, ensuring quality, throughput, and productivity targets of 99.50% and 90% were met.
  • Monitored turnaround times and ensured Service Level Agreements (SLAs) were consistently achieved.
  • Reported and updated domestic (USA) teams on production and quality issues.
  • Implemented company policies to enhance operational efficiency and compliance.

Transaction Processor (Data Entry)

ACS-BPS Ghana Ltd, Accra, Ghana
06.2002 - 04.2005
  • Processed Data and contributed towards meeting TAT quality.

Education

Master of Science - Information Technology

Kwame Nkrumah University of Science And Technology
Kumasi
03-2024

Master of Business Administration (MBA) - General Studies

Accra Business School
Accra
03-2020

Bachelor of Arts - Computer Science and Management

Wisconsin University Ghana
Accra
01.2016

SSSCE -

Bompeh Secondary Technical School
Takoradi
01.2001

Skills

  • Troubleshooting networks
  • Administration of systems
  • Security of data
  • Management of assets
  • Backup solutions implementation
  • Project oversight
  • Asset management
  • Policy development
  • Budget management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Multitasking

Professional Development

  • Microsoft Azure Administrator Associate, 01/2021 - 12/2022
  • Certified Security Leadership Officer, Mile2, 01/2021 - 12/2021
  • Certified Information System Security Officer (CISSO), Mile2, 01/2021 - 12/2021
  • Certified Information Systems Security Professional (CISSP), Mile2, 01/2020 - 12/2020
  • Microsoft Azure, Mile2, 01/2020 - 12/2020
  • Microsoft Office 365 Administration Basics, Mile2, 01/2020 - 12/2020
  • Monitoring and Operating a Private Cloud with System, Mile2, 01/2020 - 12/2020
  • Microsoft Certified Professional (MCP), 01/2012 - 12/2012
  • Microsoft Certified Solutions Associate (MCSA): Windows Server 2008, 01/2011 - 12/2012
  • Microsoft Certified Solutions Associate (MCSA): Windows Server 2012, 01/2013 - 12/2013
  • Microsoft Certified Information Technology Professional (MCITP), 01/2011 - 12/2012
  • Enterprise Administrator: Windows Server 2008, 08/2011 - 10/2011
  • Cisco Certified Network Professional [CCNP (2/3)], 10/2010 - 06/2011
  • Cisco Certified Network Associate Security (CCNA Sec), 03/2011 - 06/2011
  • Cisco Certified Network Associate (CCNA), 11/2009 - 05/2010
  • Management Information Systems (Higher Diploma), IMIS (UK), 06/2007 - 06/2009
  • Management Information Systems (Diploma), IMIS (UK), 06/2007 - 06/2008
  • Networking Essentials Plus, IPMC, Accra, 02/2004 - 04/2004
  • Hardware Engineering, ICR, Accra, 10/2003 - 12/2003

Certification

IT user security training

Global Solutions and Innovations Implementation Approach Orientation

Conducting effective one-on-ones

Gartner security and risk management

Virtual facilitation skills

Projects And Awards

  • Planning, developing, and implementing Lancaster University's state-of-the-art IT security infrastructure with the latest technologies for the students and staff. The plan includes leading hardware and networking products like Dell, HP, Cisco, and Microsoft operating systems, which ensure a stable and reliable IT infrastructure with optimum performance. The network infrastructure consists of a Cisco Catalyst core switch, multiple edge switches, Cisco Firewall data and voice routers, and a wireless LAN infrastructure (lightweight access points with a WLAN controller)
  • Design of Lancaster University Ghana's ultra-modern learning and teaching facility
  • Designing and implementing ultra-modern computer labs for the computer science faculty/department
  • Led the planning, development, and implementation of Jhpiego’s teleconference project for eight regional hospitals in Ghana through USAID
  • Developed an online computer accessories shop system that enhances sales, productivity, high-security networks, and effective and reliable information needed for a company
  • Employee of the Quarter Award, 04/2004, awarded for exceptional performance and outstanding conduct

Committee Membership

  • Security committee member, Jhpiego Ghana
  • Procurement committee member, Jhpiego Ghana
  • ISTS committee member, Jhpiego USA
  • Global Inventory Management, Jhpiego, Ghana, and USA
  • Procurement Committee chairman, London College of International Business Studies
  • Facilities Management Committee chairperson, London College of International Business Studies
  • Global IT member, London College of International Business Studies
  • Policy reform co-chairman, London College of International Business Studies
  • Asset/inventory management chairman, London College of International Business Studies
  • Disciplinary Committee member, Lancaster University, Ghana
  • Students' orientation planning member, Lancaster University, Ghana
  • Facilities Committee member, Lancaster University Ghana

Hobbies and Interests

  • Playing Volleyball
  • Athletics
  • Football
  • Debating

Seminars And Training

  • Social Engineering, Jhpiego - Johns Hopkins University Affiliate
  • Harassment Prevention, Last Mile Learning, 02/11/2021
  • Knowing yourself better to Communicate Better, Jhpiego - Johns Hopkins University Affiliate, 02/25/2021
  • Global Solutions and Innovations Implementation Approaches Orientation, Jhpiego - Johns Hopkins University Affiliate, 12/04/2020
  • Virtual Facilitation Skills, Jhpiego - Johns Hopkins University Affiliate, 11/09/2020
  • IT User Security Training, Jhpiego - Johns Hopkins University Affiliate, 09/21/2020
  • Conducting Effective One-On-Ones, Johns Hopkins University Affiliate, 10/27/2020
  • Harassment Prevention, Last Mile Learning, 02/11/2020
  • Image Building, Rakes Company Ltd, 06/2010
  • Customer Services Excellence Training, SEED (Social Enterprise and Development), 08/15/2009
  • MCT Summit Africa 2016, Office 365 Migration, MS-SQL Server 2016, SharePoint and SharePoint Online, System Center OS Deployment, Windows Server 2016 / Windows 10, Skype for business
  • Information Security Assessment, Lancaster University Ghana, 01/2015

Affiliations

·

Accomplishments

  • The Employee of the Quarter Award
  • Certificate of Appreciation—MOMENTUM Country and Global Leadership Project (MCGL)
  • Certificate of Appreciation—Impact Malaria Project (IM)

References

  • Mrs. Michele Lugiai, Senior IT Director, Jhpiego Corporation (USA), mlugiai@gmail.com, +1 2405055931
  • Mr. Foster Kplomdo, Senior Information Security, MTN Ghana, Foster.kplomdo@mtn.com, +233 (0) 540150660
  • Mr. Daniel K. Binful, Head of ICT Directorate, University of Energy and Natural Resource (UENR), +233 244208179

Timeline

Information Technology Office (HOD)

Jhpiego Ghana - Johns Hopkins University Affiliate
01.2020 - Current

Facilities and IT Operations Coordinator (FIOC)

London College of International Business Studies
06.2018 - 12.2019

IT Systems Administrator

London College of International Business Studies
01.2018 - 05.2018

HOD, Information Technology

Lancaster University Ghana
07.2014 - 01.2018

IT Systems Administrator

Lancaster University Ghana
07.2014 - 01.2017

Assistant Facility Manager

Lancaster University Ghana
01.2014 - 07.2018

IT Support Engineer

Lancaster University Ghana
01.2014 - 06.2014

IT Officer

Travel Bureau Ltd
03.2013 - 01.2014

Network/Systems Engineer

ACS-BPS, A Xerox Company Ltd, Accra, Ghana
05.2011 - 02.2013

Transaction Processing Lead (Team Lead)

ACS-BPS Ghana Ltd, Accra, Ghana
05.2005 - 03.2010

Transaction Processor (Data Entry)

ACS-BPS Ghana Ltd, Accra, Ghana
06.2002 - 04.2005

Master of Science - Information Technology

Kwame Nkrumah University of Science And Technology

Master of Business Administration (MBA) - General Studies

Accra Business School

Bachelor of Arts - Computer Science and Management

Wisconsin University Ghana

SSSCE -

Bompeh Secondary Technical School
DAVID JOBSON MITCHUAL