Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jackline Konadu Boateng

London

Summary

Demonstrated ability to deliver client-centered interventions aimed at promoting recovery and independence for individuals with complex mental health needs. Collaborated effectively with a multidisciplinary team to manage care, conduct risk assessments, and provide individualized occupational therapy interventions focused on enhancing daily living activities. Maintained exceptional communication skills while addressing diverse customer service needs, contributing to increased satisfaction ratings through prompt issue resolution. Proficient in client assessment, intervention planning, and behavior observation, ensuring tailored support for each individual.

Overview

17
17
years of professional experience

Work History

Customer Service Assistant

Tesco Lea Valley
London
11.2011 - Current
  • Assisted customers on shop floor, operated tills, and provided Click and Collect service information.
  • Increased customer satisfaction ratings by swiftly addressing inquiries and resolving issues.
  • Responded promptly to feedback, comments, and complaints to uphold service standards.
  • Maintained exceptional communication skills while supporting diverse customer service needs.

Occupational Therapy Intern

Older People’s Community Mental Health Team – Bexleyheath Centre, DA6 8DX
London
02.2025 - 05.2025
  • Delivered client-centered interventions to promote recovery and independence for individuals with complex mental health needs.
  • I collaborated with a multidisciplinary team to manage care and conduct risk assessments.
  • Provided individualized occupational therapy interventions focusing on independence in daily living activities.
  • Observed patient behavior to assess progress toward achieving functional goals.

Occupational Therapy Intern

Hackney Ark – Children’s Occupational Therapy, E8 2FB
London
02.2024 - 04.2024
  • I assessed children aged zero to 18 who have functional challenges due to physical or neurological disabilities.
  • I provided support for self-care, educational skills, and play-based activities.
  • I conducted assessments focusing on coordination, sensory needs, developmental delays, and learning difficulties.

Occupational Therapy Intern

Royal London Hospital – Neuro-Trauma Unit, Whitechapel, E1 1BB
London
10.2023 - 12.2023
  • I helped patients relearn daily living skills, such as dressing, bathing, and cooking.
  • I carried out occupational assessments and supported interventions that encouraged independence and safe discharge planning.

Occupational Therapy Intern

Newham Community Recovery Team North, E7 8QR
London
01.2023 - 03.2023
  • I shadowed professionals in a multidisciplinary team. I took part in home visits, assessments, and interventions.
  • Supported group sessions and learned how to deliver holistic care within the community setting.

Office Assistant

Two E Information and Advice Centre
London
01.2010 - 07.2010
  • Assisted young individuals with challenges related to housing, education, and relationships.
  • Cultivated resilience while managing sensitive conversations and difficult situations.
  • Ensured confidentiality of sensitive information and documentation.
  • Responded to incoming calls professionally, directing callers to appropriate personnel.

Marketing Assistant

Good Looking Optics
London
02.2009 - 08.2009
  • The main tasks I carried out during this placement were serving customers, stock enquiries, deliveries, security, and general housekeeping. During this role, I developed my observational and analytical skills, especially while serving in my security duties.
  • Each day, I exercised my communication skills by collaborating with teammates, assisting customers, and managing competing priorities, while handling multiple tasks. I was able to quickly and effectively familiarize myself with store systems, especially when retrieving items from stock rooms.
  • I provided support for basic marketing tasks, and ensured adherence to store security measures.

Office Assistant

Age Concern
London
08.2008 - 02.2009
  • This role required me to deal with clients who were over 60 and older. This role enabled me to build my resilience. My tasks also involved constantly communicating with clients to make them feel at home, as the day care center was the only place where they spent most of their time. By doing so, my communication skills and confidence improved tremendously.

Education

Bachelor of Arts - BA Advertising And Marketing Communications

University of Bedfordshire
Luton, England-United Kingdom
05-2014

Bachelor of Science - BSc Occupational Therapy

London South Bank University
London, England-United Kingdom

Skills

  • Interpersonal relations
  • Team collaboration
  • Effective communication
  • IT proficiency
  • English fluency
  • Client assessment
  • Individualized support
  • Intervention planning
  • Time management
  • Behavior observation

Languages

English
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Occupational Therapy Intern

Older People’s Community Mental Health Team – Bexleyheath Centre, DA6 8DX
02.2025 - 05.2025

Occupational Therapy Intern

Hackney Ark – Children’s Occupational Therapy, E8 2FB
02.2024 - 04.2024

Occupational Therapy Intern

Royal London Hospital – Neuro-Trauma Unit, Whitechapel, E1 1BB
10.2023 - 12.2023

Occupational Therapy Intern

Newham Community Recovery Team North, E7 8QR
01.2023 - 03.2023

Customer Service Assistant

Tesco Lea Valley
11.2011 - Current

Office Assistant

Two E Information and Advice Centre
01.2010 - 07.2010

Marketing Assistant

Good Looking Optics
02.2009 - 08.2009

Office Assistant

Age Concern
08.2008 - 02.2009

Bachelor of Arts - BA Advertising And Marketing Communications

University of Bedfordshire

Bachelor of Science - BSc Occupational Therapy

London South Bank University

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Jackline Konadu Boateng