Summary
Overview
Work History
Education
Skills
Certification
Love to read and learn more on technology, Love football
Languages
Timeline
Generic
DAVID EL - NAAGIEH

DAVID EL - NAAGIEH

ACCRA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a good entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Astute IT Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT SERVICE SPECIALIST

OLKIA SOLUTIONS ENTERPRISE
08.2019 - Current
  • Assisted with the planning and execution of technology rollouts, ensuring seamless integration into existing systems.
  • Streamlined operations with the implementation of IT service management best practices.
  • Managed inventory of hardware and software assets to ensure optimal resource allocation and cost control.
  • Facilitated cross-departmental communication by creating and maintaining a centralized IT service ticketing system, streamlining issue resolution processes.
  • Protection of data and information
  • Ensure systems maintenance and timely servicing
  • Handling hardware issues
  • Office setup
  • Training on software and hardware
  • Integrity, Honesty and Punctuality.

IT Technician

COMMODITY RESEARCH CONSULTANCY ( CrC )
01.2019 - Current
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Data Recovery.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Ensure safe working environment.
  • Make recommendations concerning purchasing of computers and all the needed accessories for work to go on smoothly and successfully.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and photocopy machines and among others.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
  • Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.

IT Services Support Specialist

DAVARN SOLUTIONS ENTERPRISE
01.2017 - 12.2019
  • Enhanced system efficiency by troubleshooting and resolving technical issues for end-users.
  • Managed high levels of call flow and responded to technical support needs.
  • Improved customer satisfaction by providing timely and accurate IT support services.
  • Streamlined help desk processes, resulting in reduced response times and increased productivity.
  • Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
  • Served as primary point of contact for all vendor relations, maintaining strong partnerships to support company needs effectively.
  • Assisted with updating technical support best practices for use by team.
  • Make recommendations for purchasing of accessories and other IT tools and equipments

Education

Bachelor of Science - INFORMATION AND COMMUNICATION TECHNOLOGY

RADFORD UNIVERSITY COLLEGE
ACCRA - GHANA

High School Diploma -

DAMONGO SENIOR HIGH SCHOOL
SAVANNAH REGION
07.2011

Skills

  • Data Backup and Recovery
  • IT Asset Management
  • Information Security Policies
  • Help Desk Experience
  • Software Installation
  • Operating System Proficiency
  • Cloud Computing Expertise
  • Application support
  • Telecommunications Knowledge
  • ITIL Knowledge
  • System Configuration
  • Hardware maintenance
  • Incident Response
  • Patch management
  • Server Management
  • Network Administration
  • Mobile Device Management
  • IT Security Management
  • Virtualization Technologies
  • Disaster Recovery Planning
  • Ticketing system familiarity
  • Remote Desktop Assistance
  • Customer Service
  • Remote Support
  • Desktop support
  • Product Troubleshooting
  • Ticket management
  • Technical issues analysis
  • Network configuration
  • Service support
  • Issue Troubleshooting
  • Technical Troubleshooting
  • Network diagnostics
  • Customer service expert
  • Appointment Scheduling
  • Ticket support system management
  • Complaint resolution
  • Security Protocols
  • Microsoft Outlook
  • Application installations
  • User Support
  • Hardware diagnostics
  • LAN/WAN
  • Hardware upgrades
  • Call Center Operations
  • Customer Success Management
  • User credential management
  • TCP/IP
  • Performance Testing
  • Technical Support
  • Account Management
  • Software diagnosis
  • Data Recovery
  • Systems Analysis
  • Microsoft Office Specialist (MOS) Expert
  • Staff education and training
  • Account updating
  • Information Protection
  • System Administration
  • Technical documents comprehension
  • Access issue resolution
  • Mac systems
  • Wide-area Networks
  • Videoconferencing
  • Linksys
  • Support scenario generation
  • Mozy Online Backup
  • Norton Antivirus software
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Microsoft Windows and Office
  • Organizational Skills
  • Active Listening
  • Remote Technical Support
  • Help Desk Support
  • Friendly and Patient
  • Troubleshooting Network Issues
  • Hardware and Software Repair
  • Interpersonal Skills
  • Highly Professional
  • Computer Diagnostics
  • Customer Communication and Empathy
  • Device Installation
  • Collaborative Team Player
  • Software Upgrades
  • System Maintenance
  • Hardware and Software Configuration
  • Issue and Resolution Tracking
  • Online Chat Support
  • Support Services
  • Incident Management
  • Call Management
  • Equipment Repair
  • Customer Needs Assessment
  • Tracking and Documentation
  • Employee Computer Support

Certification

DIGITAL MARKETING

MANAGEMENT OF LOGISTICS IN OIL & GAS


Love to read and learn more on technology, Love football

I love to red more about my career to keep me abreast and informed about the changes and development that has been added in my career, so that i can become more proactive and productive wherever i will be given the opportunity. 

As for football, i use that to relax and refresh my mind from the happenings around me.

Languages

English
Advanced (C1)

Timeline

IT SERVICE SPECIALIST

OLKIA SOLUTIONS ENTERPRISE
08.2019 - Current

IT Technician

COMMODITY RESEARCH CONSULTANCY ( CrC )
01.2019 - Current

IT Services Support Specialist

DAVARN SOLUTIONS ENTERPRISE
01.2017 - 12.2019

Bachelor of Science - INFORMATION AND COMMUNICATION TECHNOLOGY

RADFORD UNIVERSITY COLLEGE

High School Diploma -

DAMONGO SENIOR HIGH SCHOOL
DAVID EL - NAAGIEH