David Diaba
Accra
Summary
Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers. Pursuing a customer service executive position with new organization.
Overview
7
7
years of professional experience
Work History
Telesales Representative
M-KOPA
Accra, Ghana
08.2025 - Current
- Deliver product information clearly, addressing customer inquiries and concerns efficiently.
- Achieve sales targets by utilizing persuasive techniques to close deals effectively.
- Collaborate with team members to strategize on improving sales approaches and customer engagement.
- Conduct follow-up calls to nurture leads and foster long-term customer relationships.
- Provide training for new hires on telesales best practices and system usage.
- Support team members in achieving shared goals, contributing to a collaborative work environment.
Team coach
ISON BPO
Tema, Greater Accra Region
02.2025 - 08.2025
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Service Executive
ISON BPO
Tema, Greater Accra Region
10.2023 - 01.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
National Service Personnel
Forestry Commission
Tema, Ghana
12.2022 - 09.2023
- Generated monthly reports highlighting trends in customer feedback scores.
- Maintained accurate records of all expenses incurred.
- Identified opportunities for cost savings through improved operational efficiency.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in team setting, providing support and guidance.
Intern
Quashigah & CO Legal Practitioners
Accra, Ghana
07.2021 - 12.2021
- Assisted with filing court processes.
- Assisted in the conduct of search at court registries that aided in deciding the next course of action in on-going court cases.
- Followed up on bailiffs to ensure they served processes on time.
Intern
Kamina Barracks Education Office
Tamale, Ghana
06.2019 - 09.2019
- Worked as a typist and assisted in documentation process.
- Worked with the accounts department to prepare invoices and record payments.
Education
Certificate of Higher Education - Local Economic Development
Erasmus University
Rotterdam10.2024
Bachelor of Arts - Political Science
Kwame Nkrumah University of Science And Technology
Kumasi10.2022
Some College (No Degree) - General Arts
Nandom Senior High School
Nandom08.2018
Skills
Decision-Making
Verbal and Written Communication
Microsoft Office
Teamwork and Collaboration
Policy Administration
Interpersonal Relations & Customer Service
Risk assessment knowledge
Leadership proficiency
Affiliations
- Reading
- Writing
- Learning languages
- Sports
Languages
English
Fluent
French
Elementary
References
- Miss Abigail Osei Kankam
Team Lead
M-KOPA Ghana
0242302561
- Lawyer Justice Kwaku Sallah
Managing Partner
Manna Goldfield Legal Consultancy
0247288111
- Mrs Jacqueline Barnes
Human Resource Executive
Forest Service Division, Tema
Forestry Commission
0267190977
Timeline
Telesales Representative
M-KOPA
08.2025 - Current
Team coach
ISON BPO
02.2025 - 08.2025
Customer Service Executive
ISON BPO
10.2023 - 01.2025
National Service Personnel
Forestry Commission
12.2022 - 09.2023
Intern
Quashigah & CO Legal Practitioners
07.2021 - 12.2021
Intern
Kamina Barracks Education Office
06.2019 - 09.2019
Certificate of Higher Education - Local Economic Development
Erasmus University
Bachelor of Arts - Political Science
Kwame Nkrumah University of Science And Technology
Some College (No Degree) - General Arts
Nandom Senior High School