Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

David Diaba

Accra,Ghana

Summary

Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers. Pursuing a customer service executive position with new organization.

Overview

6
6
years of professional experience
2029
2029
years of post-secondary education

Work History

Team coach

ISON BPO
Tema, Greater Accra Region
02.2025 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Customer Service Executive

ISON BPO
Tema, Greater Accra Region
10.2023 - 01.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

National Service Personnel

Forestry Commission
Tema, Ghana
12.2022 - 09.2023
  • Generated monthly reports highlighting trends in customer feedback scores.
  • Maintained accurate records of all expenses incurred.
  • Identified opportunities for cost savings through improved operational efficiency.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.

Intern

Quashigah & CO Legal Practitioners
Accra, Ghana
07.2021 - 12.2021
  • Assisted with filing court processes
  • Assisted in the conduct of search at court registries that aided in deciding the next course of action in on-going court cases.
  • Followed up on bailiffs to ensure they served processes on time.

Intern

Kamina Barracks Education Office
Tamale, Ghana
06.2019 - 09.2019
  • Worked a typist and assisted in documentation process.
  • Worked with the accounts department to prepare invoices and record payments.

Education

Bachelor of Arts - Political Science

Kwame Nkrumah University of Science And Technology
09.2018 - 10.2022

General Arts

Nandom Senior High School
/2015 - /2018

Certificate of Higher Education - Local Economic Development

Erasmus University
Rotterdam

Skills

  • Decision-Making
  • Verbal and Written Communication
  • Microsoft Office
  • Teamwork and Collaboration
  • Policy Administration
  • Interpersonal Relations & Customer Service
  • Risk assessment knowledge
  • Leadership proficiency

Languages

English
Native language
English
Advanced
french
Elementary

Affiliations

  • Reading
  • Writing
  • Learning languages
  • Sports

References

  • Miss Abigail Osei Kankam

     Team Lead

     M-KOPA Ghana

     0242302561


  • Lawyer Justice Kwaku Sallah

      Managing Partner

     Manna Goldfield Legal Consultancy

     0247288111


  • Mrs Jacqueline Barnes

     Human Resource Executive

     Forest Service Division, Tema

     Forestry Commission 

     0267190977

      

      

Timeline

Team coach

ISON BPO
02.2025 - Current

Customer Service Executive

ISON BPO
10.2023 - 01.2025

National Service Personnel

Forestry Commission
12.2022 - 09.2023

Intern

Quashigah & CO Legal Practitioners
07.2021 - 12.2021

Intern

Kamina Barracks Education Office
06.2019 - 09.2019

Bachelor of Arts - Political Science

Kwame Nkrumah University of Science And Technology
09.2018 - 10.2022

General Arts

Nandom Senior High School
/2015 - /2018

Certificate of Higher Education - Local Economic Development

Erasmus University

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David Diaba