Open To Work
David Barson
Accra
Summary
Articulate Customer Service Professional experienced in building relationships and resolving issues. Delivered memorable customer experiences through strong communication and management skills while ensuring compliance with service standards. Focused on enhancing operational effectiveness and fostering sustainable relationships.
Overview
1
1
Language
11
11
years of post-secondary education
6
6
years of professional experience
Work History
HR/MANAGER
DEEDOT OCEAN LOUNGE
Accra
02.2023 - 11.2023
- Supervised staff activities to ensure operational efficiency.
- Liaising with departmental heads to check and update stock and inventory.
- Trained staff on customer compliance standards to enhance service quality.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Developed and implemented employee training programs at DEEDOT OCEAN LOUNGE.
MANAGER/SUPERVISOR
TELEFONIKA GHANA LTD
Accra
04.2022 - 07.2022
- Delivered daily reports to management to ensure informed decision-making.
- Resolved conflicts between sales reps and clients to maintain positive relationships.
- Managed daily business activities to ensure smooth functioning. to ensure smooth business functionality. Ensured efficient workflow and team collaboration.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
SALES EXECUTIVE
CHANTIMO ENTERPRISE
Accra
02.2021 - 12.2021
- Cultivated and maintained strong customer relationships to ensure repeat business.
- Oversaw daily operations of the store, ensuring smooth workflow and customer satisfaction.
- Answered inquiries from potential customers regarding product features and pricing to facilitate informed purchasing decisions.
- Negotiated contracts with clients on behalf of the company.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Tailored sales techniques based on customer feedback and interactions to enhance engagement and effectiveness.
- Arranged merchandise systematically in the store to facilitate efficient customer shopping.
- Maintained daily records of inventory and provided reports to management for review.
CUSTOMER SERVICE PERSONNEL
MACANTA COMPANY LIMITED
Accra
08.2017 - 09.2019
- Assisted clients in understanding available services and solutions. seeking information about the company and its services.
- Listened to the complaints of aggrieved clients who were not satisfied with the services of the company and made sure their issues were resolved, hand in hand with management to enhance satisfaction.
- Regularly contacted clients to inform them about new company services, enhancing customer awareness.
- Performed daily operational tasks to ensure efficient workflow across all departments. to ensure smooth workflow. with precision and attention to detail.
- Assisted clients seeking information about company services, ensuring clarity and understanding.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Education
Certificate And Lincence - Forklift Operation
06.2023 - 07.2023
B.S.C. Business Administration - Human Resource Management
08.2016 - 10.2018
W.A.S.S.C.E - General Studies
09.2012 - 06.2015
B.E.C.E - General Studies
02.2006 - 01.2012
Skills
- Customer relationship management
- Training programs
- Employee Engagement
- Conflict management
- Issue resolution
- Detail-oriented
- Time management
- Problem solving
- Team collaboration
- Multitasking
- Team Player
- Effective communication
- English communication
- Bilingual Communication
- Adaptability To Different Personality Types
- Customer Satisfaction Minded
Accomplishments
- I was awarded the best Customer Service Personnel of the year.
- Persuaded a client in giving the company a free advertisement on radio for a month, which yielded massive sales during that month and the subsequent ones.
- Due to my relationships with clients while at Chantimo Enterprise, there was an increase in sales by about 60% within the first 3 months and my bosses rewarded me with a bonus.
- While at Telefonika, I helped in strengthening the bond between clients and the company through my communication skills.
- Trained Sales reps on how to communicate to clients professionally and convince them in making purchases which yielded good daily sales.
- Increase in sales and earned extra commission as a reward.
Personal Information
Date of Birth: 03/03/98
Leadership Roles
President
Volunteer Achievements
.
Hobbies and Interests
.
Languages
English
Proficient
C2
Timeline
Chafas Training Institute - Certificate And Lincence, Forklift Operation
06.2023 - 07.2023
HR/MANAGER - DEEDOT OCEAN LOUNGE
02.2023 - 11.2023
MANAGER/SUPERVISOR - TELEFONIKA GHANA LTD
04.2022 - 07.2022
SALES EXECUTIVE - CHANTIMO ENTERPRISE
02.2021 - 12.2021
CUSTOMER SERVICE PERSONNEL - MACANTA COMPANY LIMITED
08.2017 - 09.2019
K.N.U.S. T - B.S.C. Business Administration, Human Resource Management
08.2016 - 10.2018
KETA SENIOR HIGH TECHNICAL SCHOOL - W.A.S.S.C.E, General Studies
09.2012 - 06.2015
BARNES MEMORIAL INSTITUTE - B.E.C.E, General Studies
02.2006 - 01.2012