David Arkorful
Accra,Gbawe
Summary
Dedicated IT support professional with extensive Microsoft Office Suite and Office 365 expertise. Demonstrates resilience under pressure and excels in effective communication, teamwork, and attention to detail. Proficient in remote desktop support, software installation and upgrades, and hardware and software installation. Skilled in Microsoft Active Directory management, aiming to leverage technical skills to enhance organizational IT infrastructure.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Assistant ICT Officer
Ghana Water Company
Accra, Greater Accra Region
03.2024 - Current
- Collaborated with colleagues for effective teamwork.
- Handled sensitive information with discretion and professionalism.
- Facilitated smooth communications between departments for better coordination.
- Responded promptly and effectively to emergencies using established protocols.
Management Trainee (ICT)
Ghana Water Limited
Accra, Greater Accra Region
02.2021 - 02.2024
- Achieved efficient teamwork by facilitating clear communication amongst members.
- Executed tasks across departments, gaining practical experience in diverse operational functions.
- Worked closely with mentors to enhance leadership and managerial skills.
- Assisted with day-to-day operations and completed assigned management tasks.
System administrator
Awutu Emasa Rural Bank Plc
Awutu Beraku
09.2011 - 11.2019
- Troubleshot hardware issues to prevent downtime in operations.
- Corrected system errors to ensure optimal functionality.
- Updated operating systems regularly, ensuring latest features are utilised efficiently.
- Coordinated IT projects, ensuring timely completion and success.
- Controlled access to computer network, setting up accounts and access levels.
- Managed user accounts including password resets and access level changes-enhancing overall security.
- Established and maintained documentation for system configurations for accuracy and accessibility.
- Developed disaster recovery plans for business continuity assurance in emergencies.
- Assist with preparation, entry and submission of Monthly, Quarterly, Semi-annual & Annual returns to Bank of Ghana (BOG)
Education
Master of Business Administration - Information Technology
National Institute of Business Management
Kerala, India 02.2024 - 02.2025
Certificate of Higher Education - Fundamentals of Digital Marketing
Ramsys InfoTech Solutions
Accra, Greater Accra Region 02.2020 - 05.2020
Bachelor of Science - Management and Computer Studies
Wisconsin International University
North Legon, Greater Accra Region 03.2003 - 05.2007
Skills
- Teamwork
- Microsoft Office proficiency
- Resilience under pressure
- Effective communication
- Microsoft Office Suite
- Attention to Detail
- IT support
- Remote desktop support
- Software installation and upgrades
- Microsoft Active Directory
- Hardware and software installation
- Office 365 adept
Languages
English
Fluent
Affiliations
- Reading, Watching Movies, Listening to Music, Driving
References
References available upon request.
Timeline
Assistant ICT Officer
Ghana Water Company
03.2024 - Current
Master of Business Administration - Information Technology
National Institute of Business Management
02.2024 - 02.2025
Management Trainee (ICT)
Ghana Water Limited
02.2021 - 02.2024
Certificate of Higher Education - Fundamentals of Digital Marketing
Ramsys InfoTech Solutions
02.2020 - 05.2020
System administrator
Awutu Emasa Rural Bank Plc
09.2011 - 11.2019
Bachelor of Science - Management and Computer Studies
Wisconsin International University
03.2003 - 05.2007
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