DAVID ADIPAH YOBO

• Provided technical support and training to staff on IT systems and tools.
• Monitored cybersecurity measures to protect sensitive company data.
• Evaluated new technologies to recommend improvements for existing systems.
• Managed the installation, configuration, maintenance, and troubleshooting of network systems.
• Managed IT infrastructure and ensured system reliability for multiple departments.

Coordinated management of IT infrastructure across departments, ensuring consistent system performance.
Trained staff on IT systems to optimize operational efficiency and reduce errors.
Implemented comprehensive cybersecurity protocols, mitigating potential risks to company data.
Evaluated new technologies, achieving streamlined processes and enhanced system performance.

• Coordinated with vendors for repair services when needed.
• Responded quickly to emergency situations involving outages or data loss scenarios.
• Assisted with the deployment of new applications and updates to existing applications.
• Implemented security measures such as firewall configuration and virus protection software installation and updates.
• Responded to or escalated tickets based on severity and internal policies governing responses.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Performed troubleshooting on networking and connectivity issues to restore connections and network access.
• Collaborated with team to improve IT processes and workflows.
• Maintained inventory of IT equipment and supplies.
• Installed and configured hardware and software for end-users.
• Provided technical support for network and system issues.

Responded promptly to equipment failures, repairing issues on-site or coordinating replacement installations.

Configured CISCO routers and switches for various organizations.

Trained students in ICND 1 and ICND 2 certifications.

Oversaw inspection and maintenance programs to ensure operational efficiency.