Daviatta Honny
Mount Laurel, NJ
Summary
Dynamic Customer Service Specialist with proven success at Solution Tree, adept at enhancing client satisfaction through effective communication and critical thinking. Skilled in CRM software and data entry, I excel in resolving issues and optimizing workflows, consistently achieving high performance metrics while fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Solution Tree
02.2023 - 05.2025
- Responded to customer inquiries and resolved issues via email and phone, maintaining high satisfaction rates and meeting KPI targets.
- Processed and tracked customer orders accurately using NetSuite ERP system, ensuring timely delivery and inventory accuracy.
- Utilized Microsoft Excel to manage order data, generate reports, and analyze trends to improve customer service workflows.
- Created and edited PDF documents to communicate order details, product information, and policy updates to clients.
- Managed numerous incoming phone calls with professionalism, addressing customer concerns and routing complex issues to appropriate departments.
- Collaborated with internal teams (e.g., sales, shipping, and accounting) to resolve order discrepancies and support customer needs.
- Maintained detailed records of customer interactions and transactions in CRM and NetSuite for audit and follow-up purposes.
Sample Room Coordinator
Olivia Miller
03.2022 - 09.2022
- Maintained a comprehensive knowledge of company products, keeping abreast of new releases and trends in the industry.
- Assisted in the creation of visual displays for showroom presentations, contributing to a professional atmosphere that showcased product lines effectively.
- Provided exceptional customer service to internal clients by promptly addressing inquiries regarding samples or other related issues.
- Managed multiple projects simultaneously, prioritizing tasks according to deadlines while maintaining high-quality standards across all deliverables.
- Maintained a clean and organized work environment in the sample room to facilitate efficient workflow.
- Monitored and replenished display inventory and restructured according to available stock.
Data Entry Clerk
Finance Mobile
07.2017 - 05.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Sample Room Coordinator
Eric Javits
05.2019 - 04.2020
- Assisted with special projects as needed, demonstrating flexibility and a willingness to contribute beyond regular responsibilities in order to achieve departmental goals.
- Coordinated shipping logistics for domestic and international sample deliveries, ensuring timely arrival to all relevant parties.
- Improved accuracy of sample inventory with meticulous record-keeping and regular audits.
- Provided exceptional customer service to internal clients by promptly addressing inquiries regarding samples or other related issues.
- Developed strong relationships with vendors and suppliers, ensuring seamless coordination throughout the sampling process.
- Ensured smooth communication between departments by acting as a liaison between designers, merchandisers, and vendors.
- Collaborated with design and production teams to ensure timely delivery of accurate samples for presentations, meetings, and photoshoots.
- Maintained a clean and organized work environment in the sample room to facilitate efficient workflow.
Logistics Coordinator
Karla Otto PR
06.2018 - 03.2019
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Discussed up and coming trends and developments within the luxury fashion market, displaying a passion for fashion and luxury products.
- Generated documentation and information required for customer shipments.
- Processed daily shipments via FEDEX, UPS AND DHL.
- Performed clerical tasks such as: mailing, filing, scanning and copying.
Education
Fashion Studies -
Montclair State University
Montclair, NJ06.2014
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Client Correspondence
- CRM software
- Data entry
- Computer proficiency
- Active listening
- Critical thinking
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Specialist
Solution Tree
02.2023 - 05.2025
Sample Room Coordinator
Olivia Miller
03.2022 - 09.2022
Sample Room Coordinator
Eric Javits
05.2019 - 04.2020
Logistics Coordinator
Karla Otto PR
06.2018 - 03.2019
Data Entry Clerk
Finance Mobile
07.2017 - 05.2021
Fashion Studies -
Montclair State University
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