DAUDA ALHASSAN
Accra
Summary
Experienced support team member with strong organizational and multitasking skills. Proficient in application support, demonstrating talent for handling dynamic and demanding needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT/IS Support Specialist
Bureau Veritas Ghana
12.2022 - Current
- Talking to clients and computer users to determine the nature of the problems they are encountering
- Diagnosing the source of users' IT problems
- Planning and undertaking scheduled maintenance upgrades
- Advising clients on possible solutions
- Escalating complex problems and making users aware of the impact of this
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Setting up accounts for new staff and ensuring that they know how to log in
- Logging and processing support calls
- Repairing equipment and replacing parts
- Checking IT equipment for electrical safety
- Managing stocks of equipment, components, consumables and other supplies
- Training users on the use of M365 collaborative tools and platforms such as Outlook, SharePoint, one drive, etc
- Solving requests and incidents raised by users of IT equipment on Service Management Automation X(SMAX)
- Training users on how to raise incidents on IT Service Management Platform(SMAX)
- Use of Remote Support Software(Bomgar) to solve user IT issues remotely.
IT Support specialist (National Service Personnel)
Fountain Care Hospital - Sampa, Ghana
09.2020 - 08.2021
- Preparation of National Health Insurance(NHIS) Claims
- User administration
- System Administration
- Assisted in diagnosis and fixing IT problems
- Helped in Maintaining in-house IT systems
- Resolved issues regarding networking (wired, wireless and dialup)
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes
- Installed and upgraded internal and third party software.
Student Intern
Ikoms Consult and Computing Solutions
05.2018 - 06.2018
- Supervised and trained clients according to clients' needs
- Assisted in diagnosing, repairing and maintaining hardware and software
- Undertook hardware repairs and Software installation
- Assisted in the servicing and maintenance of clients' equipment
- Collaborated in professional team to solve workflow issues
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Junior High School Science Teacher
Maase International School
09.2015 - 12.2015
- Inspired academic success based on the belief that all students can achieve academic excellence, regardless of background
- Taught science courses using lab-based learning model to deepen subject mastery
- Maintained assignment grades and worked closely with students needing additional mentoring
- Assessed students' comprehension through regular quizzes, tests and assignments
- Collaborated in professional team to solve workflow issues.
Education
Basic Education Certificate Examination (BECE) -
Kasipe Memorial International School
Sampa, Ghana01.2012
Bachelor of Science - Bsc. - Computer Science
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana07-2020
West African Senior School Certificate Examination (WASSCE) - General Science
Osei Tutu Senior High School
Kumasi, Ghana05-2015
Skills
- Python Programming Language
- Visual basics
- HTML
- CSS
- C
- Python
- Microsoft Power Fx
- MS Excel
- Linux
- MySQL
- Data Visualization with Tableau
- VMWare
- McAfee End Point Protection Products
- Microsoft Server
- Microsoft 365 Applications
- Service Management Automation X(SMAX)
- SharePoint Online forms
- Power Automate
- Interpersonal skills
- Incident Management
- Hardware troubleshooting
- Support Services
- Application support
Projects
-Inventory Management Using Power Apps and Power Automate
-IoT Based Remote Health Monitoring System using Arduino,
-E-Learning Management System
Referencescertificates
Available on request.
Certification
- Tableau Desktop Specialist Certification– Tableau.
Timeline
IT/IS Support Specialist
Bureau Veritas Ghana
12.2022 - Current
IT Support specialist (National Service Personnel)
Fountain Care Hospital - Sampa, Ghana
09.2020 - 08.2021
Student Intern
Ikoms Consult and Computing Solutions
05.2018 - 06.2018
Junior High School Science Teacher
Maase International School
09.2015 - 12.2015
- Tableau Desktop Specialist Certification– Tableau.
Basic Education Certificate Examination (BECE) -
Kasipe Memorial International School
Bachelor of Science - Bsc. - Computer Science
Kwame Nkrumah University of Science And Technology
West African Senior School Certificate Examination (WASSCE) - General Science
Osei Tutu Senior High School
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